Technical Support Engineer (2nd shift)

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Department Description Technical Support Operation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications. MOTOTRBO offers a portfolio of digital radios, infrastructure and applications which enables voice and data communications allowing our customers to instantly communicate, facilitate decision-making and provide seamless coordination in even the harshest of environments. TSO Technical Support Engineer (TSE) provides first and second line support to our mission and business critical customers. The role is highly varied with main emphasis on the resolution of service requests in terms of incident resolution, problem root causing and technical request fulfillment in the most timely manner possible. In order to achieve this you act as the primary interface to communicate with customers, Motorola Solutions field teams and development engineering. The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely. Although the role is focused on MOTOTRBO technology and its associated products, you will be expected to develop a broader knowledge of the technologies the systems interfaces with, e.g. Computer Aided Dispatch or VoIP communications systems, in order to provide a better support experience to our customers. Job Description Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives. Basic Requirements Excellent verbal and written communication skills in English are a must ​Required to work evening shift ( 2PM-10PM, 3PM-11PM, 4PM-Midnight) Monday to Friday Willingness to work in a hybrid mode with a minimum 2 days in the office per week Experience in technical customer facing environment IP networking skills Bachelor’s or Master’s degree or equivalent Good analytical skills and attention to details In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get: Employee Pension Plan (PPE) Competitive salary package, Strong team-oriented culture Hybrid work mode Contract of employment, Private medical & dental coverage, Life insurance, Comfortable work conditions (high class offices, parking space), Trainings and broad development opportunities, Volleyball field and grill place next to the office, Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc., Access to wellness facilities and integration events, Motorola Solutions is supporting CSR activities and encourages employees to participate. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Company Motorola Solutions Systems Polska Sp.z.o.o EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.