Technology Support Specialist - Onsite (Geelong)

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace - one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. The purpose of this position is for full operational accountability for the technology environment across each dedicated site, ensuring that all technology services operate reliably, efficiently, and in alignment with organisational standards. The role provides visible, on‑site support, maintaining a consistent presence across our Geelong hospital site to drive service excellence, operational readiness, and rapid response to emerging issues. A core focus of the role is to deliver exceptional, high‑touch support to doctors, ensuring technology is always ready for surgeries, consultations, and clinical workflows. By anticipating needs, resolving issues quickly, and maintaining strong relationships with VMOs, JMOs, and medical students, the position directly contributes to safe, efficient patient care and zero avoidable clinical disruption. The role also champions a customer‑centred service culture, ensuring all staff receive timely, professional support and that onboarding experiences for new employees and doctors are seamless and fully prepared. Through strong collaboration with ICT teams, clinical leaders, and internal stakeholders, the position strengthens trust, improves communication, and supports the smooth delivery of technology changes, deployments, and site‑specific improvements. This role is based onsite at our Geelong hospital. Position Description Inherent Requirements You will bring; Certificate IV or Diploma in Information Technology, Networking, or a related discipline; or equivalent industry experience. Demonstrated experience in end‑user support within a complex, multi‑site environment. ITIL Foundation certification or equivalent service management training. Experience providing on‑site technology support in a fast‑paced environment with diverse user groups. Hands‑on experience supporting Windows desktop environments, mobile devices, and common enterprise applications. Experience coordinating with multiple ICT teams to resolve incidents and deliver technology services. Exposure to clinical or operational environments where technology directly supports frontline service delivery. Experience supporting the administration and expanding infrastructure in line with organisational requirements. Demonstrated adherence to security procedures and protocols. Ability to work independently and autonomously, managing workload and priorities with minimal supervision. Experience working with external vendors to support issue resolution, maintenance activities, and site‑based technology changes Why Join Epworth? At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to: Salary package up to $15,900 pre-tax annually, leading to greater take home pay The largest educational scholarship program of its kind in Australia Ability to purchase up to four additional weeks of leave Reduced cost of health services for you and your family at Epworth Relocation assistance is available for approved candidates We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Ready to Make a Difference? Please Click ‘Apply’ below to submit your resume. Your other mandatory documents (cover letter and portfolio) can be uploaded by navigating back to your application/SmartRecruiters profile after you click 'Apply' For more information about the role, refer to the attached position description or contact [email protected] or call (03) 9426 0606 . Please Note: Applications are reviewed as received. Don’t wait - this role may be filled before the closing date. Apply now… we’ve over 8,000 perspectives at Epworth and we’re ready to welcome yours! It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.