Travel&Expenses Helpdesk Officer with Dutch

Job Description Job Title: Travel&Expenses Helpdesk Officer with Dutch City: State/Province: Posting Start Date: 2/4/25 Job Description: Job Description We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs. ͏ The skills & experience you need: Fluency in English and Dutch; At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk; Very good analytical and problem-solving skills; Numerical competencies; Customer-oriented; Ability to adhere to TAT and timelines; Attention to detail; Active listening combined with excellent written and verbal communication competences; Knowledge of T&E (Travel & Expense) or Finance domains. ͏ What you'll be doing: T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems; Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat; Ensures that the phone/chat line is open at the beginning of the work program; Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses; Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction; Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem; Ensures a structured and high-quality communication related to the open cases; Creates tickets to the IT support team whenever necessary. ͏ Benefits for working with us: The chance to work for Top Employer 2024! Competitive salary with attractive set of social benefits: -Private Pension Plan; -Monthly Benefit budget; -Medical insurance; -Life insurance; Christmas bonus; Childbirth allowance; Relocation package for candidates willing to relocate; Great career opportunity to work for one of the biggest brands in the world in a unique work environment; Personal development in a multinational working environment through nice extracurricular activities with the team; Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects; Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms); Extra annual leave days depending on tenure within Wipro; BOOKSTER opportunities; Nice designed and central business office; Fruits, coffee and tea on the house + massage at the office; Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition; Employee Assistance program; Employee Referral Program with attractive incentive schemes The promise of an enjoyable first impression after discussing with any of our recruitment colleagues. Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Register > Join Us Explore open roles that match your interests and skills Search Jobs >