Turskish Customer Support Agent - Lisbon

RESPONSABILITIES: Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels. Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information REQUIREMENTS: Native or near native level of Turskish Good level of English Highschool Degree Microsoft Office Knowledge Dynamic and Proactive Good communication skills Experience with attending customers will be a plus (Relocation package for some profiles will be available)