Ukrainian Speaking Customer Advisor (on-site)

Kickstart your international career journey under the bright, sunlit skies of vibrant Lisbon! We are actively recruiting energetic, Ukrainian-speaking Customer Advisors to become key members of our dynamic, diverse, and multicultural team based directly in Portugal. Please be aware that this role is strictly on-site, requiring candidates to either reside in Lisbon or be fully prepared to utilize our comprehensive relocation assistance package. In this exciting position, you will serve as a crucial frontline contact for users of a premier global social media platform, playing a vital role in ensuring our worldwide community remains secure, fully supported, and seamlessly connected.

Key Responsibilities

• User Assistance: Deliver high-quality support to Ukrainian-speaking users across email and live chat, skillfully assisting with account access problems, privacy configurations, and general platform inquiries.
• Technical Support: Investigate, troubleshoot, and resolve software bugs, system anomalies, and complex profile glitches to maintain a seamless, reliable, and user-friendly experience.
• Community Safety: Inform users about safety protocols and platform guidelines, actively promoting mutual respect and maintaining a secure digital environment.
• Service Excellence: Handle incoming user tickets in a timely, empathetic, and professional manner, consistently meeting internal quality standards and operational metrics.

Candidate Profile

• Language Proficiency: Full native or near-native fluency in Ukrainian, alongside functional B2-level English skills or higher for internal communications, operational updates, and training programs.
• Work Authorization: Based in Lisbon or ready to relocate, supported by valid EU citizenship, an official Portuguese residence permit, or recognized legal refugee status.
• Experience: Background in customer support is a plus but not required, as candidates receive complete, fully paid training before transitioning to live tasks.
• Flexibility: Readiness to adapt to a fast-paced work ecosystem featuring structured, rotating shift schedules.

Compensation & Schedule

• Gross Salary: A competitive monthly payment of €1,237 gross, disbursed across 12 standard monthly salary cycles per year.
• Hours: Full-time schedule of 40 hours per week, arranged as 5 working days alongside 2 consecutive rest days.
• Shift Breakdown: Daily 8-hour working shifts that include a mandatory 1-hour break period for lunch and rest.
• Work Window: Operational roster running 7 days a week (Monday through Sunday) with rotating shifts falling between 07:00 and 00:00.

Benefits & Perks

• Professional Development: Clear career progression paths offering opportunities to move into Quality Assurance (QA), team leadership, or departmental management roles.
• Health Coverage: Full private medical insurance coverage accompanied by corporate wellness programs.
• Company Culture: Perform your daily duties in a modern, fully equipped office environment working alongside colleagues representing over 50 cultures.
• Lifestyle Extra: Access great lifestyle incentives including complimentary Portuguese language lessons, surf sessions, athletic club memberships, and vibrant team social events.