User Operations Specialist (Relocation to Vietnam)

Position: User Operations Specialist (Spanish Speaker) Location: Vietnam (relocation required) About the Role: On behalf of our client, a fast-growing multinational iGaming company, we are seeking a dynamic User Operations specialist to join the office in Ho Chi Minh City, Vietnam. The ideal candidate should be a Spanish speaker with strong knowledge of the Mexican market and be willing to relocate to Vietnam. The company will provide full relocation support. Responsibilities: Manage the full lifecycle of platform user operations, including user acquisition, activation, retention, conversion, and re-engagement, to increase user scale and activity levels. Develop user operation strategies based on business objectives, and plan and execute activities related to user growth and user engagement. Analyze user data to gain insights into user behavior and needs, continuously optimizing user operation strategies and product experience. Build and optimize user tiering systems, developing differentiated operation plans for different user segments. Collaborate with product, marketing, data, and other teams to drive the implementation of user growth-related projects. Monitor key user metrics (e.g., retention rate, activity rate, conversion rate, etc.), conduct regular reviews, and continuously improve operational performance. Stay informed about industry trends and competitor dynamics, and propose innovative user operation ideas and strategies. Requirements: Bachelor's degree or above; majors in Marketing, Media, Data Analysis, or related fields preferred. 3+ years of experience in internet user operations, with proven experience in successful user growth or user operation projects. Familiar with user lifecycle management and user tiering operation methods, with a systematic understanding of user growth. Strong data analysis skills, with the ability to identify problems through data and drive strategic optimization. Strong event planning and project execution abilities, with the capacity to independently manage operation projects. Excellent cross-team communication and collaboration skills, with strong execution capability and a goal-oriented mindset. Sensitive to user experience, with a strong sense of responsibility and innovative thinking. Experience in user operations for overseas Mexican markets is preferred; candidates who have managed at least 2 country markets (Mexico, Brazil, etc.) and have a clear understanding of Mexican overseas user culture, usage habits, and user characteristics will have an advantage. Fluent in Spanish and English Willingness to relocate to Ho Chi Minh City, Vietnam. What We Offer: A competitive salary and benefits package. Relocation package including flight ticket, visa expenses, accommodation, and meals. Extensive opportunities for professional development and career growth within a fast-paced, expanding company.