0531 - Customer Service Collections Associate (Paid Training + Remote Option After KPIs)

Customer Service Collections Associate

Position Type: Full-Time, Hourly
Work Location: Harrisburg, Pennsylvania
Work Arrangement: Onsite initially; potential eligibility for remote work after training and consistently meeting performance requirements, typically around 45 days
Pay Rate: Starting at $17.00 per hour
Experience: Previous customer service experience helpful; 6+ months preferred
Training: Paid training and ongoing coaching provided

Position Overview

We are seeking Customer Service Collections Associates to help consumers resolve past-due accounts through respectful, solutions-focused conversations.

This call center position involves answering account questions, explaining balances and payment options, establishing payment arrangements within approved guidelines, and accurately documenting customer interactions.

The ideal candidate will communicate clearly, remain professional during sensitive conversations, and balance customer service with established account resolution procedures.

Candidates with experience in retail, restaurants, nonprofit client services, call centers, or other customer-facing environments are encouraged to apply. Paid training covers company systems, scripts, processes, and compliance requirements.

Our client is a professional accounts receivable management organization focused on respectful consumer interactions, clear communication, and effective account resolution.

Essential Duties and Responsibilities

• Handle inbound and outbound calls regarding account balances and payment options.
• Provide a positive customer experience while remaining confident, professional, and respectful.
• Establish payment arrangements within approved guidelines.
• Answer account questions, handle basic disputes, and route requests appropriately.
• Accurately document account activity and customer interactions in internal systems.
• Navigate multiple computer screens and systems to access information and update records.
• Meet established expectations for call quality, productivity, and key performance indicators (KPIs).
• Follow company policies and applicable compliance requirements, including the Fair Debt Collection Practices Act (FDCPA) and related regulations.
• Maintain confidentiality when handling customer and account information.
• Participate in training, coaching, and performance development activities.

Required Qualifications

• Strong communication skills and comfort speaking with customers over the phone.
• Customer service approach that is firm, fair, and respectful.
• Basic computer skills, including the ability to navigate multiple screens and systems.
• Strong attention to detail and accurate documentation skills.
• Ability to handle sensitive conversations professionally and maintain confidentiality.
• Reliable attendance and punctuality.
• Ability to attend onsite training and work initially in Harrisburg, Pennsylvania.

Preferred Qualifications

• At least 6 months of experience in customer service, a call center, collections, accounts receivable, or financial services.
• Experience in retail, restaurants, or nonprofit client services.
• Bilingual communication skills.

Work Environment

• Fast-paced, team-oriented call center environment in Harrisburg, Pennsylvania.
• Position begins onsite with paid training and ongoing support.
• Regular inbound and outbound telephone communication with consumers.
• Daily use of computers, account management systems, and electronic documentation.
• Work requires professionalism, confidentiality, accuracy, and consistent performance.
• Full-time schedule with structured processes and ongoing coaching.

Key Competencies

• Customer service
• Professional telephone communication
• Active listening
• Account resolution
• Payment arrangement support
• Dispute handling and request routing
• Computer navigation
• Accurate documentation
• Confidentiality
• Attention to detail
• Compliance awareness
• Productivity and time management
• Teamwork
• Reliability and accountability

Training and Remote Work Eligibility

• Paid training covers company systems, scripts, processes, and compliance requirements.
• Ongoing coaching and support are provided.
• After completing training and consistently meeting established KPIs, employees may become eligible to work from home, typically around 45 days.
• Remote eligibility depends on training completion and demonstrated performance.
• Career development and advancement opportunities are available as performance develops.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid time off.
• Paid training and coaching.
• Career development opportunities.

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.