100% Remote - Bilingual Client Service Specialist

Alquemy represents a fresh approach to the IT Staffing Industry centered on high quality delivery teams, and a higher standard of performance. Alquemy challenges traditional thinking and drives innovation through expert delivery of IT consultants, contractors and permanent staff in the areas of IT operations, software development, security, infrastructure, cloud technologies, and IT transformation. Our team creates measurable business value to help your organization gain a competitive edge. About the role Being a brand ambassador within our contact centre means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs. Is this role right for you? In this role you will: Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs. Educate clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online. Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: Bilingualism (French/English) is required Minimum High School Diploma or equivalent Minimum one year experience in retail, sales or other customer service environment Strong communication, active listening and relationship building skills; as well as the ability to adapt quickly to emerging contact centre technology Strong understanding of the concepts and skills required to sell financial products and services in a customer-centric environment What's in it for you? In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed! You’ll be part of a diverse, collaborative, innovative, and high-performing team We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching Health Benefits from day one! You will relish work-life balance, team events, and opportunities to participate in the community. Your career matters! You will have access to career development and progression opportunities.