100% Remote Operations Supervisor

Job Description This is a remote position. Are you a driven operational leader who thrives on scaling teams and ensuring top-tier quality? Intelex LLC is actively looking for an Operations Supervisor to oversee, manage, and rapidly grow our remote workforce. Your ultimate mission will be to scale our capacity to a target of 100 active agents who consistently log in for 8-hour daily shifts. Requirements What You Will Do: Execute Operations: Work directly alongside our Operations Manager to align daily actions with our broader strategic goals. Roster Management: Maintain an accurate database of active agents, executing our active roster policy that systematically removes and replaces any agent who remains inactive for two weeks. Quality Assurance: Conduct daily test calls with agents to ensure strict adherence to our QA guidelines. Performance Coaching: Provide immediate, constructive coaching to agents whenever complaints or QA issues arise. Attendance Tracking: Monitor agent schedules meticulously, ensuring strict adherence to daily 8-hour shifts. Financial Admin: Calculate, prepare, and submit the monthly minutes invoice for the operation. Onboarding & Compliance: Verify documentation for agents completing the onboarding process, communicate updates to the client, and maintain an organized track record of all compliance documents. Benefits Compensation & Earning Potential: This role features a performance-based compensation structure designed to reward you directly for the growth of your operation. Base Salary: $200 / month Performance Bonus: 1% of the operation's total gross monthly invoice. How to Qualify: The bonus structure unlocks as soon as you maintain more than 20 active agents (logging 8-hour shifts). Target Earning Example (100 Agents): To give you an idea of the scale, the minimum monthly salary for a single agent completing full 8-hour shifts is $844 . If you reach the target of 100 active agents , the minimum gross invoice generated is $84,400 . At a 1% commission rate, your minimum bonus would be $844 . Total Expected Minimum Salary at Target: $1,044 / month (plus further upside as the total gross invoice increases above the minimum). How to Apply: If you are ready to build and lead a high-performing team, we want to hear from you. Send your resume directly to