100% Remote : Project Specialist, Opera PMS and CRS Implementation (Bilingual-Spanish/English)

Project Specialist, PMS and CRS Implementation

Spain (EMEA based who knows Spanish and English both written and Verbal)

About the role

Our hospitality client is rolling out new Property Management Systems (Opera Cloud) and Central Reservation Systems across the Inclusive Collection resort portfolio. As Project Specialist, you will keep deployments on track by coordinating timelines, validating hotel configuration data, supporting data migration, and training hotel teams so they adopt the new systems with confidence.

What you’ll do

• Plan and coordinate: Build and manage project plans, training schedules, and deployment timelines with corporate and regional stakeholders. Track milestones, risks, and dependencies across multiple concurrent implementations.
• Prepare hotels for go-live: Work with hotel leadership to confirm readiness and keep properties on schedule.
• Validate data: Collect, review, and validate hotel configuration data against client's standards, and support data migration to ensure accuracy and completeness.
• Support system builds: Assist with the build and deployment of Opera Cloud and CRS environments.
• Train and enable: Create and improve training materials (presentations, facilitator guides, video) and deliver virtual and in-person sessions to on-property teams.
• Guide change: Help stakeholders through system transitions and share best practices.
• Be the link: Act as liaison between hotels, Hyatt teams, and external vendors, and as an escalation point for system questions during and after implementation, including go-live and hypercare.
• Improve the process: Contribute ideas and lessons learned to make future deployments faster and smoother.

What you’ll bring

• 2+ years of hotel operations experience, ideally across more than one area (front office, reservations, revenue, sales)
• Hands-on experience with Opera Cloud and CRS, and familiarity with sales and revenue platforms
• Proven ability to manage several implementation projects and competing priorities at once
• Strong planning, documentation, communication, and stakeholder management skills
• Ability to influence and coordinate cross-functional teams without direct authority
• Experience with Smartsheet or similar project management tools
• Comfort working across multiple time zones, and willingness to travel during deployment, go-live, and hypercare
• Degree or equivalent experience in hospitality, hotel operations, technology implementation, project management, or a related field

Preferred

• Fluency in English and Spanish (spoken and written)
• Experience with system implementations, training delivery, or change management
• Background with a major hotel management company or all-inclusive resort operator

Location

Based in EMEA, preferably Spain. Working hours should allow overlap with Americas-based hotels and teams.