12_Bilingual Dispatcher / Scheduler

Description

Bilingual Dispatcher / Scheduler

About the role

We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping).

Cobalto Talent connects Mexican professionals with small and mid-sized U.S. companies. We are building a pre-qualified talent bench for upcoming client placements; qualified candidates join the bench and are presented to clients as positions open.

You will be the voice of the company on the phone: you book jobs, keep technicians and crews on schedule, and make sure every customer knows when someone is coming.

What you will do

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

What you bring

Must have

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
• Native or fluent Spanish.
• Comfortable juggling calls, messages and a live schedule at the same time.
• Strong typing and clear written English for texts and job notes.

Nice to have

• Experience with field service software: ServiceTitan, Housecall Pro, Jobber or similar.
• Experience with U.S. home-service, construction or logistics companies.
• Basic knowledge of HVAC, plumbing or electrical terminology.
• QuickBooks or invoicing experience.

Requirements

Candidate Requirements

Mandatory Requirements

• Minimum 2 years of experience in dispatching, scheduling, customer service, call center operations, or logistics coordination.
• Advanced spoken English (B2 minimum).
• Native or fluent Spanish.
• Experience handling customer calls, booking appointments, and coordinating schedules.
• Strong multitasking, time management, and problem-solving skills.
• Ability to handle upset customers professionally and communicate delays or schedule changes.
• Strong written English for emails, text messages, and service notes.
• Computer literacy, accurate typing, and proficiency with digital scheduling tools.
• Ability to work remotely from Mexico with a computer, noise-canceling headset, private workspace, and internet speed of at least 50 Mbps.
• Ability to work as an independent contractor and issue valid CFDI invoices in Mexico.
• Experience with U.S. home services, HVAC, plumbing, electrical, construction, or field service companies.
• Experience with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, or similar software.
• Experience coordinating technicians, field crews, or service appointments.
• Basic knowledge of HVAC, plumbing, or electrical terminology.
• Experience with QuickBooks, invoicing, or billing documentation.