[2027 H1 Term-time Internship] Digital Product & AI Exploration Intern

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

The Agency Schemes Governance & Planning Department (AGP) provides strategic oversight and drives agency transformation efforts, empowering the Agency Schemes Group (ASG) to sustainably and efficiently implement national schemes for the Government towards holistic and effective Whole-of-Government outcomes.

In this role, you will support the implementation of GovBenefits 2.0, our next-generation citizen-facing digital service, while exploring how Generative AI and automation can improve citizen experience and internal work processes. You will work alongside product owners and business users on real digital transformation initiatives, gaining exposure to product development, user experience, data analysis, and emerging AI technologies.

• Supporting GovBenefits 2.0 Website Revamp Implementation
• Support requirements gathering, documentation, and implementation of new portal features.
• Review existing user journeys and identify opportunities to make information and transactions simpler and more intuitive for citizens.
• Support user acceptance testing (UAT), including preparation of test scenarios, execution, issue tracking, and verification.
• Work with business and technology teams to track implementation issues and follow-ups.
• Assist in reviewing portal content and interfaces from a citizen-centric perspective.
• Exploring Generative AI Use Cases
• Research and prototype practical GenAI use cases relevant to the GovBenefits website and scheme administration.
• Explore areas such as improving citizen-facing information and navigation, as well as reducing repetitive and manual tasks through AI and automation.
• Develop simple proof-of-concepts and evaluate their usefulness, limitations, and risks.
• Document findings and recommendations for potential further development.
• Product and Data Analysis
• Analyse user feedback, operations and website data to identify pain points and improvement opportunities.
• Help translate findings into clear problem statements, user stories, and potential solutions.
• Prepare simple presentations, prototypes, and documentation to communicate findings to stakeholders.
  
  

What We Are Looking For

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

• Currently pursuing a Degree in Information Systems, Computer Science, Computer Engineering, or a related field. A Degree in technology is not required but can be helpful.
• Has some experience or familiarity with product development, user experience design, or digital service delivery.
• Familiar with data analysis tools or methods, and able to draw meaningful insights from operational and user data.
• Has an interest in Generative AI, automation, or emerging technologies, with some curiosity or experience in prototyping or proof-of-concept development.
• Understands or keenness to learn about user-centred design principles and citizen-centric service delivery.
• Communicates clearly, both in speaking and writing.
• Pays attention to detail and approaches problems with a flexible mindset, adjusting when project needs change.
• Works well independently and as a team member, takes initiative without needing constant supervision.
  
  

Position is on a full-time internship basis from January 2027 to June 2027.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.