24/7 Level 1 Helpdesk Agent | Incident & Tech Support

SMS Global Technologies Inc. in Metro Manila is seeking a 24x7 Helpdesk specialist to provide Level 1 support via phone, email, and ticketing systems, log incidents, and escalate when needed.

The role requires basic networking knowledge (TCP/IP, DNS, DHCP, VLANs), Windows OS, and strong communication. Fresh graduates welcome; shift rotations include weekends and holidays in a hybrid work arrangement.