2nd Line IT Support Engineer – Microsoft 365

Central London | Hybrid – 3–4 days onsite, 1-2 days remote

12-month contract | 9am–5pm

We're looking for a hands-on 2nd Line IT Support Engineer with strong Microsoft 365 experience. This would be a fixed 12 month contract with a day rate fee structure.

You'll support office and remote users across a modern Microsoft environment, taking ownership of technical issues from initial diagnosis through to resolution.

You'll be working with:

• Microsoft 365 E5
• Exchange Online & Outlook
• Teams & Teams telephony
• SharePoint & OneDrive
• Entra ID & MFA
• Intune
• Microsoft Defender
• Windows & iOS devices
• Freshdesk & TeamViewer

You'll have proven second-line support experience, excellent troubleshooting skills and a strong customer-service approach.

You'll be comfortable supporting users, devices, Microsoft 365, identity and access, networking and everyday security issues, while knowing when to escalate more complex incidents.

If you think you are a good fit for the role, we'd like to hear from you - please send us a message or email your CV to: jeverett@innovauk.com