81E - Admin - Account Manager

Account Manager-Custom

Job Description:

The Account Manager is responsible for managing client relationships, sourcing goods, executing programs, and achieving revenue and gross margin goals. The custom team focuses on project-specific orders and works with multiple customers across different department with various delivery dates. The Account Manager is responsible for developing and maintaining a book of business and taking lead on all key client requests.

The Account Manager reports to the Business Manager.

Job Responsibilities:
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Point-of-contact between client and 81Eighty team, delivering a high level of customer service to ensure ultimate customer satisfaction
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Lead client facing calls and in-person meetings, traveling as needed
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Manages custom project requests from assigned accounts
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Provide direction and lead collaborative strategy with sourcing and production coordinator on product offerings and client requests
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Ability to source and quote projects to meet the clients requirements
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Manage multiple projects at one time with various internal and external needs
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Ensure accurate and timely execution of projects from initial request to delivery of products with 81Eighty team
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Achieves annual or project-based revenue goals while hitting profit margins
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Tracks routine sales reporting for clients and custom business
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Seeks new opportunities within current client base to grow their custom spend
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Partners with manager to plan annual sales budgets

Qualifications:
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3+ years of account management experience
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3+ years in the promotional products industry
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Proven ability to create strong client relationships, problem solve, and think strategically
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Ability to prioritize and manage multiple tasks/assignments
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Ability to effectively present and sell solutions and strategies to the client
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Communicate clearly and effectively, detail oriented, and organized
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Positive and driven team player with a can-do attitude
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The job location will be in Frisco, TX
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Hybrid working environment