Academic Records and Registration Coordinator

The Academic Records and Registration Coordinator administratively supports HU programs and students by coordinating courses, managing student records, and facilitating communication among stakeholders.

This is a hybrid role, requiring at least three days per week on-site at our Harrisburg, PA campus.

__________________________________________________________________________________________

KEY ACCOUNTABILITIES

• Communicates policies and procedures to students, faculty, and administration.
• Develops term schedules and creates courses for the HU Online programs in the student information system (SIS).
• Assists HU Online Students with registration, including new and continuing students, and manages all registration data.
• Schedules new traditional undergraduate and registers all Exercise Science students.
• Posts transfer credits to student records accurately and in accordance with institutional policies, and tracks degree requirements.
• Advises and supports students through HU Online processes and procedures from registration to graduation.
• Creates and maintains SOPs in alignment with Records and Registration policies and institutional academic operations guidelines.
• Manages documents and forms for HU Online students and traditional undergraduate students, including document storage, and develops academic calendars and timelines for recurring communication.

__________________________________________________________________________________________

EXPECTATIONS OF ALL STAFF

• Applies best efforts and full capability each day to the work assigned by their manager.  

• Advises the manager when:
  • An assignment is not understood.  
  • An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources.  
  • Obstacles to completing the assignment exist or are likely to occur.  
  • Opportunities to better complete or improve the assignment exist or may occur.  
• Understands and demonstrates our cultural expectations.

________________________________________________________________________________________

MINIMUM ROLE REQUIREMENTS

• Bachelor's degree or equivalent work experience.
• Two years of higher education experience preferred.
• Excellent computer skills, including knowledge of Microsoft Office, spreadsheets, and document merging.
• Strong verbal and written communication skills, customer service, record keeping, and attention to detail.
• Ability to work independently, think ahead, multitask, and possess excellent time management and organizational skills.
• General understanding of federal, state, and local regulations as they apply to student records (i.e., FERPA, HIPAA, PDE, etc.) and best practices related to academic policies and procedures.
• Proficiency in Windows and Microsoft Office computer systems, student information systems, online student support tools, and learning-management systems used in HU Online workflows.
• Ability to manage online student records and documentation in compliance with FERPA and institutional confidentiality standards.

__________________________________________________________________________________________

WORK HOURS

The university work week is Sunday through Saturday. Most employees are expected to work within the core hours of 8:00 am to 5:00 pm, Monday through Friday. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings, and may be required to work overtime.