Academic Services Advisor

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

Overview

The Academic Services Advisor provides administrative, coordination, documentation, and project support across the academic services portfolio. The role supports the delivery of academic governance, curriculum and course documentation workflows, student progression and assessment ratification activity, professional body accreditation support, and academic operations reporting as directed by the National Manager, Academic Services and the Academic Services Coordinator.

This role contributes to the consistent operation of academic service processes by maintaining accurate records, preparing documentation, supporting workflow tracking, assisting with stakeholder communications, and identifying matters that require escalation. The Advisor works within established procedures and guidance, supports process improvement activity, and helps ensure academic service processes are delivered accurately, efficiently, and in alignment with ACAP University College requirements.

Key Result Areas

Academic Service Delivery and Process Support

Support the operation of defined academic service processes, including committee and governance support, curriculum and course documentation workflows, academic records management, and associated administrative procedures. Maintain accurate documentation, follow established processes, and escalate operational issues or risks to the Academic Services Coordinator or National Manager, Academic Services as required.

Student Progression and Assessment Ratification Support

Assist with the preparation and administration of assessment ratification and academic progression processes, including collating data, preparing records, supporting panel documentation, maintaining evidence of decisions and communications, and identifying matters that require review or escalation under student progression policies.

Discipline Expansion and Program Development Support

Provide administrative and coordination support for workflows that enable new or expanded academic programs to be developed, approved, and implemented. Support the preparation, tracking, and maintenance of program development documentation, timelines, records, and stakeholder communications.

Curriculum Management

Support curriculum change processes by assisting with documentation, unit and course information updates, approval tracking, scheduling, and record management. Assist course and discipline staff with templates, process steps, and documentation requirements, escalating complex or non-standard matters to the Academic Services Coordinator or National Manager, Academic Services.

Academic Governance

Provide secretariat, documentation, and administrative support for academic services supported governance committees, including agenda preparation, paper collation, quality checking against templates, minute and action tracking, records management, and follow-up on delegated actions. Support governance processes so records are complete, accurate, and maintained in accordance with institutional requirements.

Professional Body Accreditation Support

Assist with professional body accreditation and reaccreditation activity by supporting evidence collection, documentation preparation, version control, records management, and coordination of information from internal stakeholders. Support quality checking of materials prior to review by the Academic Services Coordinator, Manager, Professional Accreditation, or National Manager, Academic Services.

Compliance and Legislation Support

Maintain accurate documentation and records relating to academic service processes, policies, frameworks, and quality assurance requirements. Support the monitoring of process compliance by following established procedures, identifying documentation gaps or potential risks, and escalating matters requiring interpretation, decision, or mitigation.

Data Analysis and Reporting

Maintain accurate data sources and records required to support academic operations. Assist with data checks, reporting extracts, spreadsheet maintenance, summary preparation, and the identification of anomalies or trends that require further review by the Academic Services Coordinator or National Manager, Academic Services.

Process Improvement and Project Support

Support process improvement and academic administration projects by assisting with scoping information, documenting requirements, tracking actions, maintaining project records, preparing communications, and supporting implementation activities under the direction of the Academic Services Coordinator or National Manager, Academic Services.

Undertake other duties as required by the National Manager, Academic Services.

Educational Background & Experience:

• Relevant qualification in higher education, administration, business, or a related discipline, or equivalent demonstrated experience.
• Experience in academic administration, governance, curriculum support, student administration, quality assurance, or a related higher education environment.

Technical & Analytical Proficiency:

• Sound working knowledge of student management, curriculum, records, and document management systems, with the ability to maintain accurate information and documentation.
• Ability to support data checking, reporting, spreadsheet maintenance, and the preparation of accurate records and summaries.

Process & Project Delivery Support:

• Demonstrated ability to support administrative processes accurately and consistently within established policies, procedures, and timelines.
• Strong organisational skills, attention to detail, and the ability to manage competing administrative priorities.

Stakeholder Engagement & Governance:

• Sound understanding of academic governance, curriculum administration, quality assurance, and higher education compliance requirements, with the ability to escalate complex matters appropriately.
• Familiarity with course and professional body accreditation processes, including evidence collection, documentation preparation, and records management.
• Strong written and verbal communication skills, with the ability to liaise professionally with academic and professional staff, students, and internal stakeholders.

Guidance of Others:

• Ability to work collaboratively within a team, follow direction, contribute to continuous improvement, and support consistent service delivery.

Commitment:

• Committed to transforming lives through education, supporting lifelong learning, and aligning with Navitas' mission and values.

ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

At ACAP our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 50% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:
ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place!

To Apply:

• Submit your CV and a cover letter (please note you can upload this on the 2nd page of the application process)
• You must address all of the selection criteria
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

Like to find out more? We'd love to hear from you!
For a confidential discussion please contact: Candice Jones, National Manager, Academic Services, 0435 496 405

About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.