Academic Support Specialist - Hospitality Academy

Do you thrive on creating a positive and supportive learning environment? Are you passionate about making a positive impact on students' academic goals? Do you wish to consult and assist aspiring hospitality students and young professionals in starting their international careers? Do you have a drive to consistently come up with innovative solutions? Then, we have an exciting opportunity for you to join our team as an Academic Support Specialist!

We believe in the potential of every student and are committed to providing the support they need to excel academically. As a member of the Academic Support team, you will play a pivotal role in helping students overcome challenges, develop effective study skills, and realize their full potential.

Your primary responsibility will be to assist the Academics Coordinator in creating and developing engaging material to support our students development and providing exceptional support throughout the completion of our different academic programs. Furthermore, you will be expected to grow a larger understanding of the F1 visa application process.

We are dedicated to providing relevant education that empowers students to reach their full potential. As we continue to grow, we are seeking a passionate Academic Support Specialist to join our team and work within the Spanish time zone.

Requirements

• 2+ years of experience in Academic Support/or Business Development or similar positions - preferably management experience

• Fluent level of English, Spanish is a valuable plus

• Great command of MS Office applications

• Knowledge in CRM softwares such as Salesforce and Hubspot is a plus

• Excellent interpersonal and communication skills

• Being a real Team Leader and Hospitalian at heart eg you have a serving spirit

• Graduate from a hospitality school in the market; can relate to students and recent graduates and connect with them.

• Understands and believes in the value of international experience and education.

• Humble and respectful; takes the time to listen to others and understand their point of view.

• Result Driven; focuses on desired results, and sets and achieves challenging goals.

• Self Driven; motivated to do or achieve better results and quality services because of his/her own enthusiasm or interest.

• Organized; can efficiently organize his/her time and work and the team.

• Public Speaking Skills; Not only can he/she deliver the information during the presentation but also engages and interacts with the audience, captures their attention and makes a mark.

• Role model; Leading by example.

• Strong interpersonal and communication with a student-focused and empathetic approach.

• Ability to adapt to the evolving needs of students and the academic community.

Responsibilities:

• Enrollment Support: Manage the enrollment process for candidates applying to Hospitality Academy courses, ensuring all requirements are met.

• Student Guidance: Serve as a primary contact for prospective and enrolled students, offering clear information and advice regarding course options and progression.

• Administrative Duties: Oversee administrative tasks such as invoice processing, document verification, and tracking candidate eligibility for course advancement.

• Course Material & Content Creation: Support the development and updating of course materials in collaboration with the academic team.

• Departmental Assistance: Provide administrative and organizational support to the Head of the Academic Department as needed.

• Orientation & Onboarding: Conduct orientation calls and onboarding sessions to ensure students are well-prepared and informed before beginning their courses.

• Course Creation: Assist in the design and setup of new courses in alignment with academic standards and learning objectives.

• System Management: Use platforms like Moodle, the internal portal, and Hubspot to track student progress, maintain accurate records, and support workflow processes.

• Cross-Functional Communication: Act as the main point of contact for academic-related queries from both students and internal departments, ensuring efficient resolution and coordination.
  
  

Skills:

• Well articulated and looking to provide the best possible support to students.
• Organized, structured and detail oriented.
• Able to work under pressure.
• Able to think autonomously and support students in overcoming challenges.
• Sense of urgency.