Account Coordinator

Description

At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, all while prioritizing people, fostering strong relationships, and ensuring supply chain excellence in every shipment we handle.

Your goal as part of the team is to grow your portfolio of business by focus on execution, client experience, and efficiency. We will provide the knowledge, internal strength, support, and expertise of the foundational “boots on the ground” team whose vision is to watch you soar and realize your career and financial dreams.

This role is hybrid in office / at home.

Position Summary

The Account Coordinator is responsible for supporting the successful execution of assigned customer freight from order entry through delivery.

The role requires strong attention to detail, organization, communication, and the ability to recognize and resolve issues within established procedures. Account Coordinators are expected to understand customer requirements, maintain accurate load information, communicate effectively across departments, and escalate situations requiring Account Manager or leadership intervention.

The Account Coordinator works as part of the account team and must be able to prioritize urgent freight, identify potential service failures, problem-solve routine operational issues, and support the Account Manager in providing a high level of customer service.

Essential Duties & Responsibilities

Shipment Management

• Monitor assigned shipments and identify loads requiring scheduling, coverage, tracking, updates, or escalation.
• Verify shipment details, appointments, equipment, temperature requirements, carrier information, and customer requirements.
• Maintain accurate statuses, notes, appointments, and documentation in the TMS.
• Follow established company and customer-specific SOPs.

Appointment & Load Coordination

• Monitor loads requiring pickup and delivery appointments.
• Coordinate with Appointment Scheduling and update confirmed appointment information.
• Ensure loads are moved into the appropriate status based on account workflows.
• Prepare Hold loads for Account Manager final review and QA confirmation.

Shipment Monitoring & Exceptions

• Monitor same-day pickups, deliveries, uncovered loads, urgent shipments, and exceptions.
• Identify service risks early and assist with routine operational issues.
• Escalate customer-impacting, high-risk, pricing, coverage, or service issues to the appropriate Account Manager, Capacity team member, or leadership.
• Follow issues through resolution or documented handoff.

Customer & Carrier Communication

• Provide timely, professional shipment updates to customers, carriers, facilities, and internal teams.
• Proactively communicate delays, exceptions, and potential service failures.
• Document relevant communication and actions in the appropriate systems.
• Escalate decisions or commitments outside established authority.

Team & Account Support

• Work closely with Account Management, Capacity, Scheduling, and Tracking to support successful shipment execution.
• Maintain knowledge of assigned customer requirements, facilities, procedures, and common service risks.
• Support team coverage during breaks, absences, shift changes, and high-volume periods.
• Maintain clear notes and communicate outstanding items during handoffs.

Quality & Accountability

• Maintain accurate and current shipment information.
• Complete tasks according to company and customer standards.
• Resolve routine issues within established procedures.
• Recognize and escalate urgent or customer-impacting issues promptly.
• Take ownership of assigned responsibilities through completion, escalation, or proper handoff.
• Meet established accuracy, responsiveness, service, and performance expectations.

VEKTOR LOGISTICS is an Equal Opportunity and Affirmative Action Employer

WHO WE ARE

At Vektor, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, prioritizing people, fostering strong relationships, and ensuring supply chain excellence in every shipment we handle. Our growth and success are a testament to our dedication to building long-term partnerships with both clients and carriers, creating a collaborative and supportive environment for our team, and our constant investment in the future.

WHO WE ARE LOOKING FOR

Our explosive growth is your opportunity to further your logistics career and passion in an accelerated senior role on our customer success team. We’re looking for candidates with previous third-party logistics experience who are ready to put their expertise to work at one of the fastest growing brokerages in the country. If you have excelled in a shipper-facing role before, our Client Sales Executive role will be an elevated continuation of your logistics career. You can expect to develop new prospects, land new business, and expand the amount of service offerings you are able to provide.

• Tired of a team that isn’t as dedicated to serving your clients as you are?
• Tired of goal posts moving every year?
• Tired of short-term thinking?

Come experience the Vektor difference!

Requirements

Qualifications:

• Minimum 1 year of logistics or transportation industry experience
• Values a diverse and inclusive work environment
• Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills
• Ability to work in a team environment, while also delivering independent results
• Strong communication, organization, and time-management skills.
• Strong attention to detail and accuracy.
• Commitment to operational excellence and outstanding customer service
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to identify issues, problem-solve, and escalate appropriately.
• Team-oriented with a professional and customer-focused approach.
• High School degree or GED equivalent

Preferred Qualifications

• Experience in customer service or account coordination preferred.
• Comfortable working with TMS platforms and other business systems.