Account Coordinator

Company Overview

Flock Freight is the largest Shared Truckload (STL) freight brokerage in the U.S., transforming underutilized truckload capacity into tangible value: cost savings for shippers, increased earnings for carriers, and a smaller carbon footprint.

Their AI-powered, patented pooling technology optimizes across Flock’s entire customer network, combining shipments from thousands of businesses into efficient Shared Truckloads. With STL, shippers enjoy truckload-level service while only paying for the space they need. Trusted by thousands of customers, from some of the largest enterprises to growing brands, Flock Freight delivers an unmatched combination of cost efficiency, exceptional service, and a streamlined shipping experience.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

Team/Department Overview

Account Management - Reporting directly to Manager, Business Development

About the Role:

Join our team as an Account Coordinator and help ensure operational excellence for our largest customers. As a Flock Ops expert, you’ll work cross-functionally to support key relationships, manage day-to-day account needs, and drive results in a fast-paced, high-impact environment. This is a great opportunity for someone who thrives on solving problems, delivering excellent service, and making an immediate impact on the business.

What You'll Do:

• Collaborate closely with Account Executives and Account Managers to support customer relationships and manage day-to-day operational needs
• Own daily account operations — from quoting to invoicing — ensuring all service level agreements (SLAs) are met
• Strategically accept or reject freight to maximize profitability
• Manage load boards, coverage decisions, escalations, and timely issue resolution
• Ensure successful scheduling and optimize for coverable time
• Handle internal and external escalations and resolve service issues efficiently
• Maintain standard operating procedures (SOPs) for each account and escalate recurring concerns or service trends to leadership
• Monitor and manage billing processes, rates, fuel surcharges, and resolve any related issues

Who You Are:

• You hold a Bachelor’s Degree
• You’re highly organized, detail-oriented, and adaptable
• You have strong problem-solving skills and can handle fast-paced operations
• You’re proactive and capable of working independently while collaborating with multiple stakeholders
• You have the flexibility to work after-hours, weekends, or holidays as needed
• You communicate effectively and have the relationship-building skills to support and delight customers
• You’re eager to learn and grow within the logistics and freight industry

Compensation
This is a non-exempt role with an hourly rate of $24.00/hour. In addition to hourly pay, full-time employees are also eligible for an equity package and our competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

Life & Benefits Of The Flock

• Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
• Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.
• Additional Benefits and Perks: We are proud to offer additional benefits to our employees, including but not limited to paid parental leave, commuter benefits, and monthly technology stipends.

Our Promise To You
Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including but not limited to women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!

We are currently only targeting talent in the San Diego/Encinitas area.