Account Director

ABOUT US At DataEQ, we transform unstructured customer and public feedback into powerful, actionable insights. By combining cutting-edge AI with our unique human data labeling platform, we help some of South Africa’s leading companies—including top banks, retailers, and insurers—enhance customer experiences, manage risk, and optimize digital services. Our innovative solutions are driving real impact across industries that matter. When you join DataEQ, you become part of a dynamic and diverse team of over talented professionals, including data scientists, analysts, product specialists and creative problem-solvers. We’re committed to fostering a collaborative, supportive environment where fresh ideas and innovation thrive. With a strong focus on innovation and a deep commitment to client success, we empower our teams to deliver meaningful work that matters. If you’re passionate about building long-term client relationships, driving value, and supporting strategic account growth conversations, DataEQ is the place for you. ABOUT THE JOB We’re looking for an Account Director to manage a portfolio of key client accounts across industries such as financial services, telecoms, and retail. Reporting to the MD of the DataEQ Core division, you’ll work closely with clients and internal teams to ensure smooth delivery, client satisfaction, and ongoing growth. You will be the primary point of contact for your accounts, responsible for retention, renewals, and upselling opportunities, while collaborating with cross-functional teams to tailor solutions that meet client needs. This is a remote-first position, offering autonomy, collaboration, and the opportunity to make a measurable impact. WHAT YOU’LL BE DOING DAY-TO-DAY Manage and grow a portfolio of enterprise client accounts Build and nurture trusted relationships with senior client stakeholders Identify opportunities for upselling and cross-selling within your accounts Lead renewals and manage RFP/RFQ processes as required Prepare cost estimates and proposals for clients Collaborate with the finance team to resolve billing and payment matters Coordinate with Product, Analytics, and Delivery teams to ensure client needs are met Monitor and ensure the quality and impact of deliverables align with client goals Manage account planning, forecasting, and performance reporting Identify and mitigate risks to client satisfaction and retention Support and mentor junior Account Managers, where applicable Report regularly on account performance and pipeline to senior leadership WHAT WE’RE LOOKING FOR The ideal candidate will combine strategic leadership, commercial acumen, and exceptional relationship-building skills. While specific requirements may vary, we generally look for the following qualities and experience: Experience & Qualifications Tertiary qualification in a relevant field 3-5 years of experience in a client-facing or account management role (preferably in tech, consulting SaaS, or data-driven services) Strong communication skills - verbal, written, and presentation Commercially minded with experience supporting revenue growth Proactive and solutions-oriented with strong attention to detail Ability to work independently and manage competing priorities in a fast-paced environment Comfortable with MS Office and web-based client management tools Bonus Points For People management or mentorship experience Consulting, customer success, or data solution delivery background Experience in financial services, telecoms, or retail industries Familiarity with customer data, sentiment analysis, or social listening platforms WHY YOU’LL LOVE WORKING WITH US At DataEQ, we believe in supporting our team—professionally and personally. We value outcomes over inputs and offer a flexible, remote-first work culture where you can thrive. While we’re globally distributed, most of our team is based in Johannesburg and Cape Town. If you're local, you’ll enjoy opportunities to co-work on Together Tuesdays, attend regular social events, and connect face-to-face. Here’s what you can expect when you join DataEQ: Remote-first work culture with flexibility and autonomy Market-related remuneration (including generous bonus structure) Generous annual leave Birthday lie-in - enjoy a slower start to your special day Long-term service compensation after 5 years and 10 years Pension and group life insurance (compulsory) Optional medical aid A solid work-from-home set-up, which includes a contribution towards your WFH expenses Access to co-working spaces in Johannesburg and Cape Town Regular team updates to keep everyone aligned and engaged Fun social events and opportunities to connect informally If you’re a strategic relationship-driven professional excited about helping clients succeed and growing your career, we’d love to hear from you. Notice about the use of your Personal Information: Please be advised that as part of our recruitment processes: You acknowledge that collection of Personal Information is both necessary and requisite as a legal obligation that falls within the scope of execution of the legal functions and obligations of DataEQ in relation to assessing you and other applicants for the job position. You unconditionally and irrevocably consent and authorize DataEQ to undertake the collection, processing, and further processing of your Personal Information by DataEQ, for the purposes of DataEQ’s general recruitment processes, for assessing your possible engagement with DataEQ. Without derogating from the generality of the aforestated, you consent to DataEQ collecting and processing of Personal Information pursuant to the internet, and email policies in place, insofar as your Personal Information is contained, in relevant electronic communications. You agree to absolve DataEQ from any liability in terms of the Protection of Personal Information Act (POPI), for failing to obtain your consent or to notify you of the reason for the processing of any of your Personal Information. You agree to the disclosure of your Personal Information by DataEQ to any third party, where DataEQ has a legal or contractual duty to disclose such Personal Information. You further agree to the disclosure of your Personal Information for any reason enabling DataEQ to carry out or to comply with any business or legal obligation DataEQ may have or to pursue a legitimate interest of DataEQ, in order for DataEQ to assess you for the job position for which you are applying. You consent and authorize DataEQ to transfer your Personal Information outside the Republic of South Africa for any legitimate business purpose of DataEQ within the international community and its donors or members. 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