Account Director

Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. We combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for our clients. We are seeking an experienced Account Director to lead a portfolio of client accounts, manage and mentor a team, and drive full-funnel Amazon and marketplace strategy for tier-one brands. This role owns client relationships end-to-end — from strategic planning to execution — while ensuring best-in-class delivery across media, creative, and retail initiatives. What You'll Do Client portfolio ownership & strategic oversight Own client success and portfolio revenue for a set of full-service clients, to whom we deliver media, merchandising, planning, and content services Drive the Development of annual strategic roadmaps, growth plans, promotional calendars, and business reviews across all the clients in the portfolio, with a strong focus on profitability and scaling performance Support the team in identifying growth opportunities, upsell initiatives, and ways to expand existing scopes of work Advocate for the clients internally and ensure alignment on deadlines, ownership, and execution quality Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing Team/People management Lead a team of account managers (2-3): manage the teams cadence, ensure proper workload allocation, and oversee quality of the work Mentor and coach Account Managers/Associates, while providing regular feedback to elevate performance and long term success Own performance plans process and deliver performance reviews. Day-to-day client management Lead and manage directly a short-list of top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations Build trust with clients through education, guidance, performance transparency, and proactive recommendations Create decks, lead all client meetings, own call notes, action lists, and follow-through Monitor account performance, review reporting regularly, and translate data into clear insights and next steps Cross-team Operational efficiency Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success Develop strong ties internally with all the delivery teams and foster a fast paced collaborative environment Develop and implement best practices, SOP improvements, onboarding materials, and training resources Contribute to thought leadership, internal education sessions, and new business pitches Support the creation of case studies. Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities What We're Looking For 7+ years experience in marketplace management with strong Amazon (1P/3P) and Walmart (1P/3P) expertise Proven experience managing enterprise-level accounts and leading conversations at the executive level Prior experience managing and developing a team with high standards for ownership and delivery Strong presentation, communication, and client-facing confidence; comfortable leading calls and challenging constructively Highly organized, responsive, detail-oriented, and able to manage multiple workstreams simultaneously Strong analytical ability with comfort in Excel/Sheets, creating insights and translating them into strategy Commercial mindset with the ability to identify revenue opportunities and influence decision-making Growth-oriented, accountable, collaborative, and motivated to build strong long-term relationships Why Join Podean? Podean is proud to be recognized as one of Digiday’s Best Employers for Remote Employees . We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture. You’ll join a globally connected, award-winning team that values: 💰 Competitive compensation aligned to experience and market benchmarks 💻 Remote-first flexibility - work from anywhere, with trust and autonomy 🌎 Global collaboration - working with experts across regions and time zones 🚀 Career growth and development - opportunities to evolve as we scale 🏝️ 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring 💬 Positive-energy culture - grounded in respect, inclusion, and accountability 🏆 Meaningful impact helping some of the world’s most progressive brands grow