Account Director, Brand Client Success

As the Account Director you will lead one of 1st Degree's largest and most strategic nonprofit brand accounts, serving as the senior day-to-day owner of the client relationship and its integrated brand, campaign, and media portfolio. You will be accountable for portfolio status, budgets, staffing, and priorities across all brand work, partnering with agency leadership to set direction for national campaigns, signature events, and experiential programs. The Account Director leads a dedicated, multidisciplinary team and directs shared creative and vendor teams to deliver work on strategy, on time, and within budget. A successful Account Director is a trusted senior counselor to client leadership, a decisive people leader, and a disciplined steward account P&L.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest data, media, and marketing company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

1st Degree, a division of Moore, provides strategic counsel and designs award winning communications and public affairs campaigns for nonprofit, association, and government clients. Our creative solutions advance the mission and business priorities of our clients by delivering results in the most challenging environments. Our team includes marketing and public relations strategists with extensive experience in managing complex projects. 1st Degree is a different kind of career experience with the highest quality client relationships. Our team members are motivated by our business approach, where our success is predicated on our clients’ success.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Own the client relationship day-to-day and serve as the primary point of accountability for brand portfolio status, priorities, and results across all brand work, partnering with agency leadership on strategic oversight and executive client relationships
• Orchestrate counterpart support for brand work across the Moore organization, including creative, media, audience, and data teams.
• Set direction with the Brand and Creative Directors so strategy, messaging, and creative stay consistent across every campaign and program.
• Hold brand strategist leads accountable for strategy, client partnership, and delivery across multiple concurrent initiatives.
• Plan capacity across the annual calendar, flexing specialized skills to meet peak campaign demand while keeping shared senior talent available to other clients.
• Own account and campaign budgets, forecasting, and resource allocation, and ensure all teams and vendors adhere to them.
• Communicate effectively with excellent writing skills across multiple writing styles, including executive presentations, proposals, statements of work, and strategic briefs.
• Report portfolio status, performance, and financial results to client executives and Moore leadership, and recommend course corrections.
• Develop and maintain strong working relationships with external vendors and hold them accountable for quality, cost, and timelines.

Your Profile:

• Minimum7+ years of agency experience in integrated marketing and advertising, including 3+ years leading major accounts. Experience with large national nonprofit brands strongly preferred.
• Experience in directing and leading a team to create, guide, and align a messaging strategy across all communications including, but not limited to website and social media, public and media relations, internal communications, and program collateral.
• Bachelor’s degree (B.A. or B.S.) from an accredited college or university.
• Knowledge and background in full suite of marketing tactics to include digital, advertising creation and placement, creative development.
• Demonstrated success as a trusted advisor to senior client stakeholders, including executive leadership.
• Deep understanding of nonprofit fundraising, peer-to-peer event campaigns, and brand communications is highly desired.
• Strong financial acumen, including budgeting, forecasting, and margin management for a seven-figure account.
• Must be able to multitask, have strong attention to detail, be highly organized and able to consistently manage a complex portfolio of concurrent programs and campaigns.
• Decisive, self-directed leader who builds trust, develops talent, and fosters accountability.
• Ability to develop and deliver compelling executive-level presentations and recommendations.
• Experience building and scaling teams, making staffing and resource decisions, and collaborating across creative, media, and client teams.
• Demonstrated ability to adapt to shifting priorities, demands, and timelines.
• Strong analytical and problem-solving capabilities.
• Regular travel may be required.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to rechargeand pursue your other passions and be with the people you care about
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.