Account Director, Client Services

Account Director, Client Services

What You’ll Do

As our Account Director, you will work autonomously, developing and building client relationships with our client organizations. Your main goal will be to increase visibility of our core capabilities and to demonstrate the strategic value Vaniam Group brings to our client partnerships. You will lead and mentor the junior account team and work to retain talent and continue to deliver value.

A Day in the Life

• Deliverables
  • Oversee the development of proposals and tactical plans.
  • Demonstrate the required skills for working on a large variety of global and US projects and across multiple accounts.
  • Ensure work is completed within budget by project and monitor fee performance to encourage and ensure account profitability.
  • Prepare and expertly present account forecasts.
• AI Integration
  • Leverage approved AI tools to improve productivity, efficiency, and quality of work.
  • Identify opportunities to streamline workflows and enhance decision-making through AI-enabled solutions.
  • Ensure all AI-generated outputs are reviewed for accuracy, confidentiality, and compliance.
  • Stay current with emerging AI tools and best practices to drive continuous improvement and innovation.
• Client Responsibility
  • Manage client expectations to ensure a positive and productive atmosphere.
  • Solve client issues, independently moderating conflicts with significant complexity and political sensitivity.
  • Demonstrate the ability to adapt to various client corporate cultures.
  • Develop and manage client budgets, ensuring accurate project reconciliations.
  • Have thorough knowledge of client contract and procurement process.
• Internal Responsibility
  • Serve as point of authority and/or source of advice for therapeutic area of assigned account(s).
  • Maintain a thorough understanding of the healthcare industry, business trends, best practices, and healthcare regulations.
  • Manage, staff, and mentor account teams as well as effectively manage relationships upwards to senior management.
  • Communicate and advocate for Vaniam Group point of view.
• Business Development
  • Maintain a comprehensive understanding of the client's business, changes in their marketplace, and actively seek opportunities for further account development.
  • Seek opportunities to grow current accounts and identify new accounts connected with those clients.
    Other duties may be assigned to help drive deliverables within this role.

What You Must Have

• Education and Experience
  • Bachelor's Degree.
  • Working knowledge of digital marketing.
• Skills and Competencies
  • Ability to manage and prioritize personal and team workload effectively.
  • Results-oriented mindset, with a commitment to accountability.
  • Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients.
  • Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, and Zoom.
  • Strong organizational skills.
  • Demonstrated leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks.
  • Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions.

What You Might Have, but Isn’t Required

• Prior experience managing large, multi-year client retainer accounts.
• Familiarity with oncology/hematology landscape and regulatory environment.
• Experience with project management tools such as Workfront or similar platforms.
• Background in medical affairs communications in addition to commercial.
• Formal leadership or people management training.

Travel Requirements

• Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected).

The Team You’ll Work Closest With

You will work closely with your Senior Account Director as well as your direct team. You will also be partnering with other departments within Vaniam Group such as Program Services and Project Management to accomplish perfect execution of Vaniam Group and client projects.

Why You'll Love Us

• 100% remote environment with opportunities for local meetups
• Positive, diverse, and supportive culture
• Passionate about serving clients focused on cancer and blood diseases
• Investment in you with opportunities for professional growth and personal development through Vaniam Group University
• Health benefits – medical, dental, vision
• Generous parental leave benefit
• Focused on your financial future with a 401(k) plan and company match
• Work-life balance and flexibility
  • Flexible time off policy for rest and relaxation
  • Volunteer time off for community involvement
• Emphasis on personal wellness
  • Virtual workout classes
  • Discounts on tickets, events, hotels, childcare, groceries, etc.
  • Employee assistance programs

Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is an oncology‑led partner to biopharma companies working at the forefront of complex, high‑science medicine. With deep expertise in oncology and hematology, Vaniam Group helps clients make sense of evolving data, emerging insights, and real‑world dynamics so teams can make confident decisions and move programs forward with clarity. The company combines scientific depth, close collaboration with the medical community, and an integrated approach to insight and data that supports strategy across the oncology lifecycle.

While oncology is where Vaniam Group’s work is most established and refined, the same rigor and expertise are applied in other therapeutic areas where the science is complex and the stakes are high. For more information, visit www.VaniamGroup.com.

Applicants' Rights

Applicants have rights under Federal Employment Laws to the following resources:

• Family & Medical Leave Act (FMLA) poster: https://www.dol.gov/agencies/whd/posters/fmla
• EEOC Know Your Rights poster: https://www.eeoc.gov/poster
• Employee Polygraph Protection Act (EPPA) poster: https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act