Account Director, Medical Communications

The Account Director (AD) is a high-level professional responsible for leading medical communications projects while providing strategic insights and proactive solutions for assigned pharmaceutical clients. The position requires strong project management, budgeting, and team management skills. The Account Director possesses a proficient understanding of medical communications agency work and requires minimal oversight from senior leadership to manage assigned accounts, projects, and teams. A leader within the Client Services department and Propel organization, the Account Director contributes to employee development and retention, developing and implementing company goals, and advancing the growth and health of the company.

Client Service

·Develop and deliver scientific communications solutions

·Develop project strategy with internal team and client team

·Foster relationships and build strong partnerships with clients

·Provide project management and oversight, including:

oStrategic planning and implementation with clients and internal stakeholders

oProvide oversight and mentorship to internal team members

oConduct status meetings with client and partner with Project Management on internal status(s)

oManage timelines and project execution from inception to close

oLead internal communications in collaboration with Project Management

oReview all deliverables to ensure quality and alignment

oProactively assess project challenges; work with team to identify and implement solutions

oOptimize timelines and use reports to maximize profit, monitor team capacity, and monitor account health

·Support team growth and development

oMay directly or indirectly manage a team of direct reports

oProvide mentorship and regular actionable and clear feedback to team members

oDevelop strong relationships with internal team members and external contractors

oCommunicate clearly across all departments, including senior management

oInform senior management of support needs

·Oversee or directly execute live and virtual meetings, including:

oOversee all stages of the meeting planning process, from kickoff to onsite support

oProvide onsite coordination including client interfacing, participant registration, meeting planning and faculty management

oOversee development, review and/or printing of onsite materials

Finance and Compliance

·Develop project estimates and statements of work for new and existing clients

·Manage client budgets including tracking of accruals and accounting status reports

·Work with Accounting to manage client invoicing and closeout

·Process project-related expenses

·Develop and review compliance documentation including consultant agreements and HCP aggregate spend reports

·Understand the connection between accurate project- and client-specific financial records and the overall health of the organization

Business Development

·Continue client partnerships through organic business growth

·Attend client meetings and new business pitches when appropriate

·Participate in brainstorming sessions for development of unique programming

·Onboard new clients to Propel and ensures positive first project experience

Additional responsibilities may be assigned as needed.

Competencies

·Ability to develop and articulate strategic recommendations to client and team

·Skilled at handling direct client contact and providing client counsel

·Skilled at conceptualizing and producing medical communications solutions

·Able to operate with a high degree of independence but keeps senior management informed and understands when to seek supervisor advice

·Demonstrates proficiency in managing agency and client resources

·Highly organized and proactive account manager, able to manage multiple accounts/teams and competing priorities

·Is a highly motivated, deadline-driven, and accountable team player

·Excellent verbal and written communication skills with a high attention to detail

·Strong presentation skills with the ability to influence and negotiate

·Ability to effectively collaborate with different people and work styles

·Models Propel values and identifies gaps and opportunities to improve values

·Ability to work effectively in a remote environment

Education and Experience

Bachelor’s degree (BA or BS) required. 6-7 years’ experience in medical education, corporate or brand communications, pharmaceuticals, or a combination of all. Proficient in Microsoft Office Suite and ability to adapt to other online resources important for conducting remote-based business (Skype, Zoom)