Account Director (Retail POSM + Installations), London

Join the global leader in responsible marketing activation services

At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.

We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.

With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Purpose of the job

Our Account Directors are responsible for the development and nurturing of our client accounts. The role is essential in strengthening our relationship with the client(s) and identifying growth opportunities for the business, as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

We are seeking an experienced and commercially minded individual to lead the delivery of complex retail marketing and brand execution programs across Europe. This role is responsible for managing end-to-end client relationships and delivery across multiple workstreams, spanning creative asset adaptation, temporary and permanent point of sale materials (POSM) production, retail installations, field services, maintenance programs, logistics, warehousing and deployment.

Acting as a trusted strategic partner to both clients and internal teams, the Account Director will oversee program delivery from concept through to execution, ensuring projects are delivered on time, on budget and to the highest quality standards across multiple European markets.

The successful candidate will bring significant experience in retail production and implementation, strong commercial acumen, and the ability to confidently lead cross-functional and multi-market teams while navigating the complexities of European delivery.

This role operates on a blended basis between the local HH Global office, client site(s) and home, with occasional travel across Europe as required.

Key responsibilities

• Lead and develop senior client relationships across multiple European markets
• Own the end-to-end delivery of retail marketing, merchandising and in-store execution programs
• Manage complex projects encompassing creative artwork adaptation, temporary and permanent POSM production, fixture manufacturing, installation and ongoing maintenance services
• Provide strategic oversight across all project workstreams, ensuring alignment between client objectives, delivery plans and commercial performance
• Lead and coordinate multi-disciplinary teams including account management, production, procurement, logistics, installation and field service teams
• Oversee program budgets, forecasting, financial reporting and profitability
• Drive operational excellence, identifying opportunities to improve processes, efficiencies and service delivery models
• Manage project risks, escalations and issue resolution across multiple markets and stakeholders
• Ensure consistency of execution and governance standards across all European territories
• Develop implementation strategies and rollout plans for large-scale retail programs
• Identify opportunities for account growth and expansion of services across existing client portfolios
• Support contract renewals, business reviews, client presentations and strategic planning initiatives
• Maintain a strong understanding of market dynamics, supplier networks and operational capabilities across Europe
• Act as a senior escalation point for client and internal stakeholder concerns

Knowledge, skills + experience

• Extensive experience in Account Management or Account Direction within a production, retail marketing, brand implementation or agency environment
• Proven experience delivering multi-market programs across Europe
• Strong knowledge of retail production, including temporary and permanent POSM, fixtures, visual merchandising and in-store execution
• Experience managing large-scale installation, maintenance and field service programs
• Strong understanding of manufacturing, procurement, logistics and supply chain processes.
• Demonstrated commercial acumen with responsibility for account P+L, budgeting and revenue growth
• Experience managing complex stakeholder groups across multiple countries and cultures
• Ability to balance strategic account leadership with operational delivery excellence
• Excellent client relationship management and presentation skills
• Strong negotiation and problem-solving capabilities
• Experience leading and mentoring account and project teams
• Ability to manage multiple priorities within a fast-paced, deadline-driven environment

What success looks like

• Consistently achieving high levels of client satisfaction and retention
• Successful delivery of large-scale European programs on time, within budget and to agreed quality standards
• Strong commercial performance and profitable account growth
• Effective management of program risks, issues and escalations
• High-performing, engaged and collaborative account and delivery teams
• Continuous improvement in operational efficiency and delivery processes
• Expansion of services and increased strategic partnership within key client accounts
• Strong supplier and stakeholder relationships across European markets

You belong in our global community

Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you.