Account Executive I

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for an Account Executive I to join our team. The person in this role should have a solid foundation in inbound sales and be ready to take ownership of their pipeline and opportunities. They will also proactively build pipeline through outbound prospecting and reactivation campaigns while continuing to develop their skills across the full sales cycle.

As a successful Account Executive I, you will:

• Manage the full sales cycle by following CTM’s sales process, maintaining CRM hygiene, consistently following up, identifying risks, and conducting sales/product demonstrations
• Continue to develop strong discovery, qualification, objection handling, and competitive positioning
• Respond to inbound inquiries and generate pipeline through outbound prospecting and reactivation/lost opportunity campaigns
• Manage opportunities through the funnel and proactively escalate deal risks, obstacles, and areas where additional support is needed
• Demonstrate accountability for activity, pipeline, forecast inputs, and monthly and quarterly revenue goals
• Meet or exceed the goals and expectations outlined for the role, including sales performance, inbound and outbound pipeline generation, and customer growth through additional services and annual agreements
• Continue to build a stronger understanding of CTM’s products and key features, and confidently have the ability to explain their value to prospects
• Participate in coaching and training provided by your manager and relevant internal teams, and quickly apply feedback to improve your performance

What skills will help you be effective on our team?

• 2+ years of sales or business development experience preferred
• Experience managing opportunities through a sales cycle
• Strong interest in building a career in SaaS sales
• Strong organization, follow-up, and time-management skills
• Strong written and verbal communication skills
• Demonstrated accountability and ownership of pipeline and results
• Ability to identify and proactively communicate deal risks and obstacles
• Strong coachability and willingness to continuously improve
• Ability to communicate effectively with prospects, customers, SDRs, Account Executives, and leadership
• Ability to collaborate effectively across Sales, Marketing, and other internal teams
• Comfortable learning technology and developing an understanding of customer business needs

What you get in return:

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role
• When we win, you win - we pay quarterly bonuses when we reach our revenue goals
• We love to pay out your earned commissions on a quarterly basis
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
• Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action