Job Specification: Account Executive (Remote – UK Hours) Role Overview Our client is seeking an Account Executive to support the delivery and day-to-day management of key client accounts. This role sits at the intersection of client services, operations, and project coordination, acting as a central point of organisation across internal teams and client stakeholders. The Account Executive will play a critical role in ensuring that account activity runs smoothly — enabling senior team members to focus on strategic and commercial priorities by taking ownership of coordination, communication, and administrative workflows. This is a 12-month contract with the possibility of extension or permanency, operating as a fully remote role aligned to UK working hours. Technical Requirements A reliable laptop suitable for professional remote work is required A stable internet connection with a minimum of 50 Mbps upload and download speed Core Objective To drive efficiency and consistency across client accounts by managing coordination, communication, and operational processes — ensuring work is delivered seamlessly and on time. Key Responsibilities Account & Stakeholder Coordination Act as a central coordination point across internal teams and client stakeholders Schedule and manage meetings, ensuring all participants are aligned and prepared Track actions, follow-ups, and key decisions across accounts Support senior account leads in maintaining strong, responsive client relationships Operational & Delivery Support Coordinate the flow of work across multiple projects and workstreams Ensure deliverables are tracked, deadlines are met, and dependencies are managed Maintain clear documentation of account activity, timelines, and outputs Identify and escalate potential delivery risks or bottlenecks Client Services Support Support day-to-day client communications, ensuring timely and professional responses Manage incoming requests and route them to the appropriate teams Help maintain a consistent and high-quality client experience Prepare materials for client meetings, presentations, and status updates Systems & Process Management Maintain CRM systems and ensure accuracy of client and project data Support reporting processes, including status tracking and performance updates Help improve internal workflows, templates, and ways of working Ensure consistency in documentation and account management processes Ideal Candidate Profile Experience 1–5 years' experience in an agency, consultancy, or client services environment Exposure to account management, project coordination, or campaign delivery Experience working with multiple stakeholders across teams Core Skills & Attributes Highly organised with strong attention to detail Strong written and verbal communication skills Able to manage multiple tasks and priorities in a fast-paced environment Proactive, structured, and solutions-oriented Comfortable working with senior stakeholders and cross-functional teams Strong sense of ownership and accountability What Sets This Role Apart Exposure to complex, multi-stakeholder client environments Opportunity to work closely with senior client leaders and strategic teams A focus on operational excellence and delivery, not just campaign execution
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