Account Lead – Automotive BDC

About inFocus Solutions

inFocus Solutions is a fast-growing remote business development and customer experience company supporting automotive dealerships across the United States. Our teams specialize in customer communication, appointment setting, lead management, and operational support for both Sales and Service departments.

We are committed to building a high-performing, collaborative, and people-focused remote culture where employees are supported with ongoing training, clear expectations, growth opportunities, and strong operational structure.

At inFocus Solutions, we value accountability, communication, adaptability, teamwork, and continuous improvement. As we continue scaling, we are focused on creating long-term career opportunities while delivering exceptional service and results for our dealership partners nationwide.

About the Role

InFocus Solutions is looking for an experienced Automotive BDC Account Lead to join our growing remote team.

This is a hands-on leadership role for someone who understands the automotive BDC environment, enjoys coaching and developing agents, and knows how to keep dealership accounts performing at a high level.

As an Account Lead, you will be responsible for the day-to-day performance and overall health of assigned dealership accounts. You will coach BDC agents, review calls, monitor CRM activity, support dealership clients, and help ensure performance goals are being met. This is not a purely administrative leadership position. Account Leads are expected to lead by example and remain actively involved in phone production and daily account operations.

What You’ll Do

• Own the day-to-day performance and operational health of assigned dealership accounts
• Coach and develop BDC agents through regular call reviews, feedback, and performance conversations
• Listen to agent calls daily to identify coaching opportunities and improve performance
• Document coaching sessions, expectations, and follow-up plans
• Monitor leads, CRM tasks, follow-ups, and appointment activity
• Help ensure assigned accounts meet performance targets and KPIs
• Serve as a primary point of support for agents assigned to your accounts
• Communicate directly with dealership clients and respond to questions, concerns, and operational needs
• Identify performance or service issues early and work proactively to resolve them
• Escalate repeated performance concerns or issues requiring additional leadership support
• Stay actively engaged in dealership and internal communication channels throughout the day
• Participate in outbound phone activity and lead by example
• Attend staffing and operational meetings as required

Account Leads are expected to spend a significant portion of the day actively supporting phone production while also managing coaching, account performance, and client communication.

What We’re Looking For

Prior automotive BDC or dealership experience is required.

We are especially interested in candidates who have experience as a:

• Automotive BDC Representative
• Senior BDR
• BDC Trainer
• BDC Team Lead
• BDC Manager
• Internet Sales Manager
• Automotive Sales or Service BDC Leader

The ideal candidate is someone who:

• Has a strong understanding of automotive BDC operations
• Enjoys coaching, training, and developing others
• Can provide clear and constructive performance feedback
• Understands lead follow-up, appointment setting, confirmations, and CRM accountability
• Is comfortable working directly with dealership clients
• Can balance coaching responsibilities with hands-on production
• Takes ownership of problems and works proactively to solve them
• Communicates clearly and professionally
• Is organized and consistent with follow-up and documentation
• Thrives in a remote work environment
• Is comfortable working in a performance-driven environment

What Success Looks Like

Success in this role means:

• Assigned accounts consistently meet or exceed performance expectations
• BDC agents receive consistent coaching and quality feedback
• CRM tasks and lead follow-up remain current
• Dealer communications are handled promptly and professionally
• Performance issues are identified early and addressed before they impact the client
• Clients view InFocus Solutions as a responsive and reliable partner
• Account Leads demonstrate accountability, ownership, and strong phone performance

These expectations reflect the core success measures outlined for the role.

What We Offer

• Fully remote work environment
• Flexible scheduling opportunities
• Paid training and ongoing coaching
• Bonus opportunities based on performance
• Health, Dental, and Vision insurance
• 401(k) program
• Opportunity for career growth within a rapidly growing company (InFocus Solutions)