Automotive Service BDC Representative

Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Benefits: Flexible schedule Paid time off Paid training Work from home Overtime offered when available Career Growth Opportunities Job Summary: The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customer’s call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions in various dealership service schedulers Attend trainings to maintain up-to-date skills and knowledge Appointment scheduling Outbound calling and texting efforts Qualifications High school diploma/GED Previous experience as a Automotive Business Development Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Bilingual preferred, but not mandatory Working Conditions: Must have quiet work environment. Must have fully reliable high-speed home internet This is an office-based role with extensive phone and computer use Expected hours: 40 per week Benefits: Flexible schedule Paid time off Paid training Work from home Overtime offered when available Career Growth Opportunities Shift: 8 hour shift Day shift Evening shift Morning shift Night shift Supplemental Pay: Bonus opportunities Overtime opportunities Paid Dealership Referral Bonus Work Location: Remote Depending on experience This is a remote position. Compensation: $13.00 - $17.50 per hour WHO IS “CALL TEAM SIX”? Leadership Team consists of proven, nationally recognized dealership executive management, training, process, and BDC experts, with over 100 years combined experience Who hasn’t heard of the famous ‘Seal Team Six’ ? The rapid response force who are super experienced rescue experts, regarded as the very best at what they do. At ‘Call Team Six’ we are the best at what WE do…provide our dealer partners with a ‘Rapid Response’ team of expert contact agents equipped with cutting edge technology to meet your vehicle prospects where they are in the buying process, and converting them to appointments, or outright remote sales all for much less than the cost of your current on-site BDC. We help dealerships get more calls, appointments, sales, and RELIABILITY without high costs, unpredictability, low productivity, and instability. Call Team Six is an extension of the dealership working in partnership every step of the way!