Account Management and Team Assistant

ROLE TITLE Account Management and Team Assistant

LOCATION London

REPORTING TO Managing Director and Senior Account Manager

REPORTS N/A

WHO WE ARE

Pottermore Publishing is the global digital audiobook and eBook publisher of J.K. Rowling’s multi-million bestselling Harry Potter series and associated titles from the Wizarding World. Working with a global network of retail and library partners, we prioritise accessibility, creativity, and innovation as we bring these beloved stories to life for each generation of readers and listeners to discover.

We work closely with our colleagues at The Blair Partnership in a shared workspace and culture that was recognised in the Sunday Times Best Places to Work list 2026. Together, we’re focused on making things happen which deliver real-world, creative and commercial impact. We achieve this by believing and staying true to our joint values: Expertise, Partnership, Integrity, Creativity and Ambition.

Pottermore Publishing is proud to be an equal opportunity workplace where all talent and potential is valued. We welcome people of different backgrounds, experiences, abilities and perspectives, and recognise how this adds to our business.

WHAT YOU’LL BE DOING

The Account Management and Team Assistant role is dynamic, providing comprehensive administrative support to the Pottermore team, including the Managing Director.

Responsibilities will evolve based on business needs but around 50% of the role will involve supporting the Account Management team specifically; which will include maintaining regular communication with our network of partners and being the main point of contact for some international retail and library accounts.

SUMMARY OF DUTIES

• Proactive diary management and administrative support as required for the Managing Director and, as directed, to the wider Pottermore Leadership Team (PLT).
• Preparation, planning and scheduling of meetings, to support the PLT and Account Management teams.
• Management of industry events travel and entertainment bookings including tickets, flights, visas, hotels & restaurants, ensuring budgets and travel policies are adhered to.

• Processing and tracking expenses accurately and in line with company policies.

• Planning and making arrangements for team social activities such as the Summer Picnic and Christmas lunch.
• Overseeing the team onboarding process by scheduling in key welcome meetings for new starters and keeping the onboarding presentations and documents up to date.
• Assisting the company’s wider administrative team as required, including: liaising closely with Blair Partnership colleagues via the network of EAs and other team assistants, supporting front office duties, managing team desk bookings, assisting with ad-hoc tasks and projects as requested.

Account Management Team Support

• Keeping partners informed, on a monthly basis, of key Pottermore Publishing and Harry Potter™ news for promotional and merchandising opportunities via our regular partner newsletter.
• Maintaining a clear record of key commercial terms with partners, uploading documents as directed to our contract management system.
• Working closely with the Pottermore Finance Team to ensure sales reports are received and invoices are processed in a timely manner.
• Responding to and/or fielding queries from the Publishing Inbox to the relevant teams to ensure enquiries are dealt with in a timely manner.
• Supporting and/or managing relationships with smaller accounts, which includes regular online meetings with key contacts to provide verbal updates.
• Owning key team folders on the server to ensure all work is organised and saved in a logical and easy-to-find way and can be referred back to easily.

PERSON SPECIFICATION

• Previous team assistant experience, including managing fast-changing diaries, is preferable.
• Strong relationship-building skills, with confidence working across internal and external teams.
• Interest in account management or sales within media, publishing or entertainment.
• Inquisitive and comfortable interpretating numerical data.
• Excellent written and verbal communication skills.
• Highly organised, accurate and reliable, with strong attention to detail.
• Able to prioritise effectively and stay calm in a fast-paced, changing environment.
• Proactive, adaptable and solutions focused.
• Friendly, confident and approachable, with a positive attitude.
• Trustworthy and discreet when handling sensitive information.
• Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint); knowledge of Teams, SharePoint and Co-Pilot is a plus.
• Prior publishing experience, or an interest in Harry Potter, is an advantage (mastermind-level knowledge not required).

What you can expect from us

• Competitive Salary
• Company Bonus Scheme
• 33 days holiday (including bank holidays)
• Group Pension Plan where we contribute 5%
• Life Assurance of 4 times salary
• Health Insurance (currently with Vitality)
• Medicash Cashback Plan
• Harry Potter Franchise Partner discounts and a free ticket to see both parts of Harry Potter & The Cursed Child
• Annual Creative Bursary
• Season Ticket Loan
• Cycle Scheme