Account Management Manager

This is a remote position.

Position Summary

Key Responsibilities

· Serve as the primary post-sale point of contact for assigned customer accounts.

· Build strong relationships with customer stakeholders and executive sponsors to ensure long-term partnership success.

· Drive customer onboarding, adoption, engagement, and ongoing value realization.

· Develop and execute customer success plans aligned to client business goals and strategic priorities.

· Monitor account health metrics and proactively identify risks, opportunities, and areas for improvement.

· Cross-functional partner with internally teams to support renewals, upsell opportunities, and account expansion initiatives.

· Coordinate internally with Product, Support, and Implementation teams to resolve customer issues and improve the customer experience.

· Conduct regular business reviews and strategic account meetings with customers.

· Maintain accurate customer documentation, activity tracking, and reporting within CRM and customer success platforms.

· Provide customer feedback and market insights to internal stakeholders to support product and service improvements.

· Ensure consistent understanding between client and P360 technical(s) to facilitate resolution of technical issues and project success.

· Capability to work on multiple clients and/or projects.

Requirements

Expected Experience

· 5-7 years of customer success, account management, consulting, or client services experience within healthcare technology, SaaS, or related industries.

· Experience with enterprise and/or strategic customer relationships preferred.

· Ability to utilize AI tools to manage routine business tasks.

· Strong relationship builder, presentation, and problem-solving skills. Excellent written and verbal communication and interpersonal skills, with ability to correspond effectively with internal and external contacts in a professional manner.

· Ability to manage multiple customer accounts and priorities in a fast-paced environment.

· Experience utilizing CRM and customer success platforms preferred.

· Ability to provide leadership in a dynamic atmosphere of changing requirements and scope.

· Analytical mindset, team building, critical thinking, and problem-solving skills.

· Ability to anticipate potential needs and challenges before they occur.

· Strong internal and external executive presence.

Education Requirements

· Bachelor’s degree in Business, Healthcare Administration, Communications, or a related field preferred.

· Equivalent professional experience may be considered in lieu of formal education.

· Additional Account Management or healthcare certifications considered a plus.

Location and Travel Expectation

· Location – NY/NJ/CT Tri-State Area & Greater Philadelphia (HQ - Edison, NJ)

· Willing to travel up to 50%

Benefits

Compensation Range

· Base Salary: $110,000+ annually

· Target Annual Bonus: 17.5% of base salary based on customer retention, satisfaction, and business performance goals.

· Target Total Cash Compensation: Approximately $150,000+ annually.

· Benefits: Comprehensive medical, dental, vision, and retirement.

· Compensation structure may vary based on candidate experience, geographic location, customer portfolio scope, and overall qualifications.