Account Manager

As an Account Manager, the primary objective is to provide day-to-day support to the client and Dane Street’s VP of Account Management. The Account Manager will serve as a focal point of contact for all clients/projects to which they are assigned by managing communication with these specific clients, which includes working cross-functionally with various internal Dane Street teams. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility of all of us to maintain a positive working environment that promotes client satisfaction and results. Duties and Responsibilities Managing communication for a targeted list of Workers’ Compensation and Health Plan accounts around program and case-related questions, issue detection and resolution, department escalations with a focus on account growth and development Facilitate implementation meetings, configure client profiles, manage user access permissions, and coordinate go-live requirements. Serve as the primary point of contact for clients by leading regular performance reviews (JOCs/QBRs), addressing inquiries, and resolving complaints. Generate, validate, and distribute daily, weekly, and monthly performance metrics while managing ad-hoc data requests to drive strategic initiatives. Assist with the sales pipeline by participating in scoping meetings, preparing pricing models, supporting RFP/RFI responses, and collaborating on marketing campaigns. Coordinate contract (SOW/Addendum) renewals with legal teams. Partner with IT and Product teams on system enhancements and user testing based on operational and client feedback. Coordinate audits, security assessments, and remediation plans with compliance and regulatory teams. Align client capacity requirements with recruitment priorities, ensuring network coverage meets regulatory and organizational standards.