Account Manager - 1500 - Durban, South Africa

Account Manager - 1500 - Durban, South Africa We're hiring an Account Manager to build lasting client relationships and drive exceptional results for a fast-growing US healthcare digital marketing agency. APPLY IN 60 SECONDS We usually respond within three days About the client: Our client is a digital marketing agency specializing in the healthcare sector, with a strong focus on the dental niche. They help dental clinics grow their online presence, generate quality leads, and build brand awareness through comprehensive digital marketing solutions, including SEO, social media, website optimization, and paid advertising campaigns. About the role: We are seeking a motivated, self-driven Account Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective growth strategies, and coordinating client interests across various channels. This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. They should be a problem solver and able to navigate challenges proactively. Experience in a digital marketing agency is preferred. What you’ll be doing: Client Communication: Serve as the primary point of contact for assigned clients, leading status calls and keeping CRM records current across teams. Client Retention: Field client questions and requests, troubleshoot issues, and escalate when needed to drive long-term satisfaction. Project Management: Keep projects on track internally and externally—managing timelines, priorities, deliverables, and feedback. Campaign Reporting: Own monthly reporting (email + calls), translating SEO, PPC, social, and call-tracking KPIs into clear insights using our BI dashboards. Quality Assurance: Ensure all client work is on-brand, accurate, and polished before it goes out. Marketing Strategy: Spot growth opportunities for clients, shape strategy with sales reps, and confidently present recommendations. Who are we looking for? 10+ years of experience as an Account Manager or in a related field. Fluent in English, both written and spoken. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. Excellent organizational and time-management skills, with keen attention to detail and strong project management skills. Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. Proficiency in CRMs, project management, and industry-standard tools and software. Experience in digital marketing agencies is preferred. Foundational digital marketing knowledge is preferred. Position: Account Manager Remote Status: Fully Remote Preferred Location: South Africa Working Hours: 9 am to 5 pm EST Holidays: Local US Holidays Salary: USD 3500 - 4000 per month Internal Job ID: 1500 Department Customer Support Locations Durban Remote status Fully Remote Monthly salary $3,500 - $4,000 Employment type Full-time Durban Work from anywhere All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere. Market beating compensation We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market. No degrees needed Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have. Workplace & culture Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally. About Bionic Talent Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages. With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team. Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely. Founded in 2021 Co-workers 23 Applicant tracking system by Teamtailor