Account Manager

About us: Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe. Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions. Founded in 2013, Amach was created to solve a specific problem in aviation: too much complexity, too little usable intelligence. We help airlines modernise their operating model using cloud, data and Al-delivered by teams with deep aviation domain expertise. Our goal is to maximize airlines' operational efficiency by optimizing resource use, reduce costs and increase customer experience and satisfaction. The Role: As an Account Manager, you will manage and grow assigned enterprise accounts, acting as the day-to-day commercial and relationship lead. You will be responsible for client satisfaction, account retention, revenue growth, pipeline management, and senior stakeholder engagement, while working closely with delivery, solution architecture, and account leadership teams. This is a hybrid role, with two days per week onsite at Heathrow, working alongside our customer and delivery teams. It requires strong relationship-building skills, commercial awareness and the ability to turn customer priorities into successful outcomes. Key responsibilities & duties include: Client Relationship Management Own day-to-day relationships with senior stakeholders within assigned accounts Present confidently to senior management, articulating value, progress, and commercial outcomes Act as a trusted advisor, aligning Amach’s capabilities to customer business priorities Revenue & Forecasting Responsibility for revenue targets and renewals within assigned accounts Build and maintain a qualified pipeline aligned to account objectives Deliver accurate forecasting through disciplined opportunity management Account Growth Contribute to account plans aligned to customer strategy Identify opportunities for account expansion, cross-sell, and upsell Support new initiatives across cloud, digital transformation, data, and managed services Pipeline Management & Deal Support Proactively originate new opportunities within existing accounts Support commercial negotiations and contract renewals Partner with solution and delivery leaders to shape compelling, value-led propositions Salesforce & Commercial Discipline Manage opportunities, pipeline, and forecasts within Salesforce (SFDC) Maintain high standards of CRM hygiene, reporting accuracy, and deal governance Use data and insights to drive decision-making and prioritisation Required Skills: 3+ years’ experience in Account Manager, Client Services, or similar commercial roles Experience selling or managing technology and professional services engagements, including cloud (AWS/Azure), digital transformation, data, or engineering services Demonstrated success in retaining and growing enterprise accounts Track record of pipeline management, forecasting accuracy, and target attainment Experience presenting to and influencing senior stakeholders Hands-on experience using Salesforce (SFDC) for pipeline, forecasting, and reporting Strong commercial acumen and negotiation capability Excellent communication, stakeholder management, and organisational skills What’s in it for you: An opportunity to join a fast-growing company Options for career advancement Learning and development opportunities Flexible working environment Competitive salaries based on experience Equal Opportunity Employer: Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform. If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you! Not for you? Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities. P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people. At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace. Your personal data Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be: Used lawfully, fairly and in a transparent way Collected only for valid purposes and not used in any way that is incompatible with those purposes Relevant to the purposes we have told you about and limited only to those purposes Accurate and kept up to date Kept only as long as necessary for the purposes we have told you about Kept securely If you would like to contact us about your data, please use the following address: [email protected]