Account Manager

Your role What you'll be doing What We Need Corpay is a global leader in business payments, delivering innovative solutions and exceptional service to businesses across Australasia and around the world. We're looking for commercially minded Account Managers to join our Ellerslie team. As an Account Manager, you'll maximise customer retention and commercial value by understanding your customers' business needs and delivering market-leading service and solutions. This is a growth and retention-focused account management role, where your success will come from strengthening existing customer relationships, identifying opportunities to expand account value, and delivering exceptional customer experiences. You'll play a key role in driving retention and revenue growth across your customer portfolio while balancing customer advocacy with strong commercial outcomes. Your ability to negotiate, influence stakeholders, identify growth opportunities and deliver mutually beneficial solutions will be critical to your success. We offer a highly competitive salary, plus a monthly performance incentive. Working hours are Monday to Friday, 11:30am – 7:30pm. If you're driven, proactive and passionate about building strong customer relationships while identifying opportunities for growth, we'd love to hear from you. How We Work Following three months of training as an Account Manager, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing: Assigned workspace in Ellerslie office Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Negotiate commercial terms and contracts, balancing customer outcomes with commercial objectives to deliver mutually beneficial results. Drive customer retention through proactive engagement, solution-focused conversations and exceptional service. Grow your customer portfolio by identifying upselling, cross-selling and account expansion opportunities. Develop compelling solutions that strengthen customer engagement, loyalty and long-term value. Resolve customer issues quickly and professionally, creating positive experiences that build trust and advocacy. Build and maintain strong relationships with key customers, developing a deep understanding of their business goals and challenges. Act as the primary point of contact, providing consistent, proactive communication and strategic support. Collaborate with Sales, Commercial, Credit and Customer Service to deliver seamless customer experiences. Monitor customer health, market trends and competitor activity to identify opportunities and mitigate risk. Present meaningful performance insights and recommendations using customer and commercial data. Deliver against key performance measures including customer retention, portfolio growth, revenue expansion and customer satisfaction. Qualifications & Skills 3 to 5 years’ previous experience in Account Management, Relationship Management or a customer-facing commercial or sales role, with a proven ability to build long-term partnerships and grow customer value. Experience within payments, fuel, fleet, automotive, energy, financial services or card products will be highly regarded. A commercial mindset with a passion for customer growth and retention. Proven success in growing existing customer portfolios through relationship management and solution selling. Strong negotiation and influencing skills, with the confidence to engage stakeholders at all levels, including executive and C-suite. Exceptional communication and relationship-building skills. Strong commercial judgement, analytical thinking and problem-solving capability. The ability to manage multiple priorities while maintaining exceptional attention to detail. Experience using CRM systems to effectively manage customer portfolios and opportunities. About Corpay About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com Transparency & Compliance Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy . Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.