(OA) Account Manager

(OA) Account Manager As an Account Manager, you will play a crucial role in developing and nurturing relationships with key clients in Australia & the APAC region. We usually respond within three days This is an open application job, which means the role is not currently available but will be in the future (we can't say when). If you applied to the role, you'd be invited to the 1st chat when you're a right fit, then the recruitment process stops there, and will be resumed once this role is opened. What In Marketing We Trust is all about We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver scalable performance that generates an exponential return on investment. Trust is in our name and is our guiding principle. To deliver on our purpose, we conduct our business by the following Code of Ethics: • Build trust through every interaction with every person • Always deliver in the best interest of our clients • Invest in the success of every team member • Build long-term relationships with our partners. Delivering these foundational codes will fund our continued growth. Role Purpose The Senior Account Manager is responsible for fostering and maintaining strong client relationships, driving retention, identifying growth opportunities, and forecasting future business needs. This role supports the continued growth of IMWT and ensures clients achieve meaningful outcomes. Role Accountability Client Relationship Leadership Define, manage, and exceed client expectations throughout the delivery lifecycle Lead high-level client meetings, QBRs, and planning sessions Own escalations and drive resolution with delivery and leadership Commercial Ownership Own retention and renewal outcomes across a portfolio Identify and secure expansion opportunities (new work streams / increased scope) Monitor financial performance (recovery rate, scope changes, commercial risk) Delivery Coordination Coordinate with technical teams (SEO, PPC, Analytics & Data) to shape strategies and ensure delivery alignment Supervise delivery across large accounts, ensuring key deliverables are met (SOWs, timelines, reporting) Coaching & Team Development Act as 2IC to Head of Client Services (where relevant), supporting strategic planning and decision-making Coach and mentor junior Account Managers to raise capability and consistency How this role will be measured Client retention Client satisfaction (cNPS) Account growth Financial performance Senior stakeholder relationships Requires Knowledge & Skills 4+ years professional client relationship management Senior Account Management experience in a marketing agency (agency experience is required) Strong knowledge of digital marketing (SEO, PPC) Demonstrated experience leading client meetings, deep-dives, and WIPs Ability to manage multiple large projects simultaneously (5-10), over 3+ months Strong problem-solving and risk reduction skills Excellent communication, coaching, and stakeholder management ------- Position title: Account Manager Department: Client Services Report to: Head of Client Services Direct report: N/A Days/Hours: Full-time | Fixed Term Employment type : Full-time if you live and work in Australia with an AUS tax number. Contractor If you're outside of Australia and don't have an AUS tax registration number. Please see the difference in our FAQ. Targeted timezones/locations: APAC (+) or (-) 3 hours from Sydney Timezone Note: only applications within the targeted time zones/locations are processed. Department Client Services Role Account Manager Locations Multiple locations Remote status Fully Remote Australia, QLD Australia, SA Australia, TAS Australia, NSW & ACT Australia, VIC Philippines Singapore New Zealand Malaysia Japan Indonesia Hongkong Brunei South Korea Taiwan Thailand Viet Nam Why us? In Marketing We Trust was founded during a time when agency work typically involved an unhealthy work-life balance and extensive in-office hours. We aim to challenge industry norms by offering a 100% remote working environment, bringing together the sharpest digital minds, regardless of location. This promotes sustainable organisational growth, without team members sacrificing their individual well-being. We take pride in cultivating an environment where work and life harmoniously intertwine.