Account Manager

Account Manager Drive client success and grow strategic partnerships in a dynamic payment service provider environment 🚀 Apply in 2 min About the Client Our client is a UK-based company specializing in electronic money services, focusing on card acquiring. They offer secure payment processing solutions, including payouts and risk management, serving a wide array of merchants both online and offline. Role Overview As an Account Manager, you will have the opportunity to forge and sustain productive relationships with merchants and business partners. This role is pivotal in ensuring customer satisfaction and identifying growth opportunities. Working in a hybrid model from Limassol or Riga, you will be central to the company's expansion in the payments sector. Key Responsibilities Build and maintain long-term relationships with existing merchants and business partners. Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction. Support merchants throughout their lifecycle, coordinating onboarding, operational requests, and ongoing account management. Work closely with Risk, Compliance, Operations, and Payment teams to resolve client issues efficiently. Identify opportunities for account growth, increased payment volumes, and additional payment solutions. Requirements 2+ years of experience as an Account Manager, Customer Success Manager, Merchant Support, Relationship Manager, or Client Services Manager within the payments, fintech, banking, or acquiring industry. Experience working directly with B2B merchants. Strong understanding of card acquiring, payment processing, or merchant services. Excellent communication and relationship management skills. Fluent English (written and spoken). Languages: English C1, Russian C1 Key Soft Skills Customer-oriented mindset. Strong ownership and accountability. Excellent communication and interpersonal skills. Proactive approach to problem-solving. Ability to build trust with clients. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits Department Join Customer Support and Success Role Account Manager / KAM Locations Riga Remote status Hybrid Compensation Package 2000-4000 EUR gross, depending on experience About Evotym Evotym is dedicated to building exceptional teams for fast growing companies. As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients. Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries.