At Infor, we are looking for a seasoned Account Manager to partner with our existing customers across the Netherlands, bringing proven experience managing complex, high-value relationships within an installed customer base. You will be responsible for helping customers realize value from their Infor investment, strengthening long-term relationships, and identifying opportunities to drive business growth. This role is ideal for someone who embraces Koch's PBM principles, focuses on creating mutual benefit, and is passionate about delivering outstanding customer outcomes.
A Typical Day in the Life Includes:
- Build trusted, long-term relationships with customers, acting as a strategic advisor and executive-level point of contact within your assigned accounts.
- Understand customers' business objectives, challenges, and growth plans to identify opportunities to deliver additional value through Infor solutions and services.
- Drive retention, renewal, and expansion opportunities across an established customer portfolio.
- Collaborate with Customer Success, Professional Services, Solution Consulting, Support, and Sales teams to ensure a seamless customer experience.
- Manage customer opportunities through the full sales cycle, from discovery and qualification through proposal, negotiation, and close.
- Maintain accurate pipeline forecasts and account plans using CRM and reporting tools.
- Proactively engage customers to uncover business needs, maximize product adoption, and improve customer outcomes.
- Identify and pursue cross-sell and upsell opportunities that align with customer goals and deliver measurable value.
- Contribute to continuous improvement in sales processes, messaging, and execution.
- Demonstrate a growth mindset through continuous learning, customer focus, and principled decision making.
- Champion Infor's core values and build strong relationships across customers, partners, and internal stakeholders.
- Leverage AI-driven insights and Infor's AI-enabled CloudSuite capabilities to strengthen account strategy, uncover expansion opportunities, and speak credibly with customers about the value of AI and automation within their business processes.
Basic Qualifications:
- Rich background of experience in account management, sales, customer success, or business development, with a proven track record managing an installed customer base, ideally within SaaS, ERP, or enterprise software environments.
- Experience managing and growing relationships with existing customers.
- Strong communication, presentation, negotiation, and consultative selling skills.
- Ability to build credibility and trust quickly with both customer and internal stakeholders.
- A mindset focused on continuous learning, curiosity, and creating long-term value.
- Ability to analyse customer needs, business challenges, and commercial opportunities.
- Proven track record of meeting or exceeding sales quotas and revenue targets.
- Experience with solution selling methodologies.
- Demonstrated experience guiding customers through business or digital transformation initiatives, such as cloud migration, ERP modernization, or process transformation.
- Excellent communication skills in Dutch & English
Preferred Qualifications:
- Experience selling Cloud, SaaS, ERP, or Enterprise Software solutions.
- Experience working with medium to large enterprise customers.
- Experience managing renewals, cross-sell, and upsell opportunities within an installed customer base.
- Experience working in a matrixed, global organization.
- Working knowledge of AI and automation trends in enterprise software, with the ability to speak credibly to customers about the value and roadmap of AI-enabled ERP capabilities.