ACCOUNT MANAGER (REMOTE, ARGENTINA)
GlacierGrid builds temperature monitoring, HVAC control, and energy management for multi-site operators. Our customers are restaurant groups, convenience chains, and food distributors running anywhere from 5 to 500 locations. The people we work with every day are the facilities and operations leaders responsible for keeping those sites running.
We are looking for an Account Manager to own the technical side of our customer relationships, from the first technical conversation through renewal.
What you would own
You work alongside our Account Executives from the first technical conversation. You run discovery on the customer's equipment and sites, build the savings case, and design a pilot with success criteria the customer agrees to in writing. During the pilot, you make sure the system is configured right and the results hold up. When the customer expands, they become your account.
After that you own 10 to 14 multi-site customer accounts. You are the person those customers call, and the person who calls them before there is a problem. You run their quarterly reviews, you know which of their sites are having a bad month before they tell you, and you are accountable for whether they renew. That includes the accounts that don't want a meeting. You find a way to review every account every quarter, and you know more than one person at each of them.
This is a hands-on role. You will inventory equipment, model savings, pull sensor data, and diagnose comfort and refrigeration issues yourself.
What we are looking for
- 3+ years in account management, customer success, pre-sales, solution engineering, or a technical account role
- A story about an account you saved, not just accounts you serviced. We will ask for it.
- Curiosity about how commercial HVAC and refrigeration work. We will teach you the specifics: rooftop units, thermostats and controls, walk-ins and reach-ins, and how each one fails.
- Comfort with data. You can pull sensor and energy data, read a trend, and reach a defensible conclusion on your own.
- You can explain a technical problem in plain language, and tell a customer honestly whether the fault is ours or theirs
- You write clearly, including when a customer is upset. Much of this job is documents other people act on.
- Fluency with AI tools for analysis, drafting, and diagnostics
- Fluent written and spoken English, and at least 5 hours of daily overlap with US Eastern time
- Organized enough to keep accounts, pilots, and open opportunities moving without dropping any of them
Helpful, not required
- Working knowledge of commercial HVAC and refrigeration
- Experience with multi-site restaurant, retail, grocery, or convenience operators
- Energy, IoT, or building controls experience
- Security questionnaires, IT reviews, or technical RFPs
- You have run quarterly business reviews as the owner rather than the support
Compensation Details
Remote working in EST based in Argentina.
Contractor engagement. $25,000 to $32,000 annualized depending on experience, plus quarterly performance commission.