Account Manager

At Arago, we help organizations transform their HR and Finance operations through SAP SuccessFactors, SAP Concur, AI-driven solutions, and innovative digital services.

As part of our continued growth, we are creating a new Account Manager position, ideally based in Paris, to structure and develop the management of our installed customer base. You will start with our French customers, before extending your scope to Switzerland.

License renewals are at the heart of this role. But this is not a traditional renewal position.

We are looking for a structured and business-driven professional who combines renewal management, account development and long-term relationship building to turn our installed base into a sustainable growth engine.

You will act as the trusted commercial partner of your clients, securing renewals, uncovering new growth opportunities and bringing dormant accounts back to life.

📌 Location: Paris / Hybrid

Secure License Renewals

• Own the renewal cycle of licenses, managed services, support and recurring contracts across your portfolio
• Anticipate renewal deadlines and engage customers well ahead of contract end dates
• Lead renewal discussions, negotiations and proposals
• Monitor customer risks and proactively design retention plans
• Coordinate with Finance teams on contracts, renewals, invoicing and payment follow-up

Structure the Management of Our Installed Base

• Build how Arago manages its installed base, starting with France before extending to Switzerland
• Maintain accurate customer information, contracts, renewal dates, account plans, opportunities and contact mapping within the CRM
• Document account history, customer challenges, business priorities and growth opportunities to ensure knowledge continuity and account visibility across the organization
• Develop account plans and growth strategies aligned with customer business objectives
• Help continuously improve our sales methodologies, account management processes and CRM practices

Grow Your Customer Portfolio

• Own a portfolio of existing customers, act as their primary commercial contact and build long-term relationships with HR, IT and Procurement leaders to increase customer value
• Expand your customers' footprint by identifying, qualifying and driving upsell and cross-sell opportunities across Arago's full portfolio of services and solutions
• Promote additional solutions and services, including Arago's new offerings, and support their adoption by your customers
• Reactivate dormant customers by identifying decision-makers and rebuilding relationships within inactive or underdeveloped accounts
• Detect business signals and transformation initiatives to anticipate customer needs
• Lead commercial discussions, negotiations and proposals, and actively contribute to RFP processes

Work Hand in Hand with Arago's Teams

• Work closely with Sales Leadership on account allocation, pipeline reviews and commercial strategy
• Partner with Customer Success Managers to monitor account health and detect opportunities
• Work with Presales and Solution Experts on solution design, proposals and RFP responses
• Stay close to Delivery and Project Managers to keep visibility on projects and customer satisfaction
• Develop joint opportunities with our partners and software vendors
• Share customer insights, market trends and competitive intelligence with internal stakeholders

Experience

• 3 to 5 years of experience in B2B account management, customer success or sales, ideally in a software, SaaS, HR Technology or consulting environment
• Hands-on experience with license or subscription renewals and recurring contracts
• First successes in account planning, upsell, cross-sell and installed-base development
• Experience managing sales cycles, including RFP responses: qualification, proposal, negotiation and closing
• Understanding of SaaS, Cloud HR, HRIS or consulting service environments
• Exposure to SAP SuccessFactors, SAP Concur or comparable enterprise solutions is a strong asset
• Degree in Business, Management, Human Resources, Information Systems, or equivalent experience

Skills and Attributes

• Entrepreneurial, passionate and engaged, with autonomy and a strong sense of ownership
• Rigorous, organized and process-oriented, with a real taste for structuring
• Analytical thinking and synthesis skills, with curiosity and a drive for continuous learning
• Strong relationship and stakeholder management skills, able to navigate complex environments from key users to C-level
• Ability to translate customer business challenges into commercial opportunities
• Commercially driven and results-oriented, balancing short-term revenue objectives with long-term account development
• Ability to manage a large portfolio of accounts and to influence without direct authority
• Excellent communication, listening and discovery skills
• Advanced proficiency with CRM tools (including pipeline management) and the Microsoft Office Suite
• Fluent in French and English

Why join Arago ?

Shape a Newly Created Role

This is a unique opportunity to take ownership of a newly created position, structure the management of Arago's installed base in France, and then extend it to Switzerland.

A Differentiated Value Proposition

• Recognized expertise in SAP SuccessFactors and SAP Concur
• A broad portfolio of consulting, licenses and managed services
• Proprietary digital accelerators and business applications
• Significant investments in Artificial Intelligence and automation
• A global team of consultants, presales and customer success experts at your side

A High-Impact Role

As Account Manager, you will be responsible for:

✔ Securing Arago's recurring revenue through successful license renewals

✔ Structuring the management of our installed base

✔ Growing revenue from existing customers through upsell and cross-sell

✔ Reactivating dormant and underdeveloped accounts

✔ Supporting the adoption of Arago's new offerings

✔ Building long-term partnerships with our clients

✔ Extending the model to Switzerland

Our Values

Arago's values guide us every day, to address challenges and build a strong corporate culture:

Collaboration · Trust & engagement · Excellence

Recruitments steps

1. HR interview
2. Interview with our Group Sales Director and presentation of a business case
3. Final interview with our CEO

If you are a structured, relationship-driven commercial professional who enjoys turning client partnerships into long-term growth, and you want to help shape the future of a fast-growing international consultancy, we would love to hear from you. Join Arago and help us grow alongside our clients.