Account Manager

Exubrancy is on a mission to make the world a happier and healthier place by bringing premium wellness and amenity programming to the modern workplace. Our offerings, led by top-tier wellness experts and experience facilitators, have catalyzed lifestyle changes for over 1,000 forward-thinking organizations like Spotify, Dropbox, and Etsy.

In joining Exubrancy, you aren't just taking a job; you’re becoming an integral part of a rapidly scaling small business where your work directly impacts our growth and the wellbeing of thousands of employees.

The Role:
As an Account Manager, your impact is sweeping. You will be the face of Exubrancy for our clients, acting as a strategic partner to help them develop and grow their wellness programs. A successful candidate will be highly organized, an exceptional communicator, comfortable managing high-value enterprise accounts, and excited to help shape the account management function at a fast-growing organization.

What You’ll Do

• Portfolio Ownership: Own end-to-end relationships for Exubrancy's highest-value and most complex client accounts, serving as the primary strategic point of contact.

• Strategic Growth: Lead strategic conversations on program design and expansion, partnering with sales to identify upsell and renewal opportunities before clients ask.

• Escalation Point: Take on issues that Account Coordinators can't resolve independently, and lead resolution of high-stakes or sensitive client situations.

• Account Health & Oversight: Own the overall health of your portfolio (retention, satisfaction, revenue growth), including accountability for event staffing and invoicing accuracy.

• Mentorship: Onboard and coach Account Coordinators as they grow into the function.

• Cross-Functional Partnership: Work with sales, operations, and leadership on renewal strategy, pricing, and account planning.

Skills & Qualifications:

• 3+ years of experience in a fast-paced, challenging work environment (Account Management, Sales, or Customer Success preferred).

• Account Ownership: Demonstrated track record owning enterprise or high-complexity client relationships, including upsell/renewal responsibility.

• Comfort with Ambiguity: Comfortable navigating ambiguous, high-stakes situations independently

• Organized: Highly organized with the ability to manage multiple priorities in a fast-paced, evolving high-growth environment.

• Detail-Oriented: Quick, efficient, and thorough, you take pride in "nothing slipping through the cracks.”

• Tech Savvy: Proficient in Google Workspace tools; experience with Airtable is a major plus. Familiarity with AI-based LLMs to enhance productivity, streamline communications, and solve problems creatively.

• Interpersonal Excellence: Personable, exuberant, and genuinely love connecting with people via phone and in person.

• Entrepreneurial Spirit: Resourceful, independent, and comfortable taking the lead on new projects.

• Mission-Driven: A genuine passion for health, wellness, and building community.

Work Environment: Hybrid NYC-based role (2 days/week in-office).

Compensation & Benefits:

$75,000-$80,000/year, based on experience. Total potential compensation includes participation in our annual company performance bonus pool, rewarding your contribution to our collective growth.

Benefits include PTO, Health Insurance, 401k, Pre-Tax Commuter Benefits, Parental Leave, Monthly Wellness Stipend, Monthly Team Building Events, Weekly Team Wellness Events, Pet-Friendly Office

Exubrancy is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.