Account Manager

Account Manager – Hospitality & Corporate Accounts

Location: Asia: (Remote)

Company: Corporate Stays

Employment Type: Freelance – Full-Time | Remote

Working Hours: Monday to Friday, 8:00 AM – 5:00 PM ET

Work Arrangement: Remote / Work From Home

About Corporate Stays

Corporate Stays is a leading provider of premium furnished apartments and corporate housing solutions across Canada and Latin America. We are passionate about delivering exceptional guest experiences while building long-term relationships with both individual travelers and corporate clients.

As we continue to grow, we are looking for a motivated and commercially minded Account Manager to manage and grow relationships with corporate clients, existing customers, and recurring guests.

About the Role

As an Account Manager, you will be responsible for managing, retaining, and growing a portfolio of corporate accounts and existing customers while also identifying opportunities to generate new business.

You will serve as a key point of contact for assigned accounts, developing strong relationships, understanding client needs, and providing personalized accommodation solutions. The role combines account management, customer success, sales, retention, business development, upselling, and account growth.

The ideal candidate is proactive, organized, commercially driven, and comfortable managing multiple client relationships while identifying opportunities to increase bookings, revenue, and long-term account value.

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for assigned corporate accounts, existing customers, and recurring guests.
• Build and maintain strong, long-term relationships with clients.
• Understand client needs, travel patterns, accommodation requirements, preferences, and business priorities.
• Act as a trusted advisor by providing personalized accommodation solutions.
• Maintain regular communication with key accounts through email, phone calls, and virtual meetings.
• Conduct proactive follow-ups to monitor satisfaction, strengthen relationships, and identify new opportunities.
• Address client concerns and coordinate internally to ensure issues are resolved promptly and professionally.

2. Account Growth, Retention & Reactivation

• Develop strategies to increase retention, repeat bookings, and overall account value.
• Proactively follow up with existing and dormant clients to generate additional bookings and reactivate inactive accounts.
• Identify upselling and cross-selling opportunities across the Corporate Stays portfolio.
• Introduce additional properties, destinations, and accommodation solutions based on client needs.
• Monitor account activity, booking patterns, and revenue potential to identify growth opportunities.
• Develop and maintain strong relationships with high-value and strategic accounts.
• Support renewals and ongoing client relationships to maximize long-term revenue.

3. New Business Prospecting & Acquisition

• Research and identify potential corporate clients, companies, industries, and business opportunities within the assigned territory.
• Prospect and initiate relationships with potential corporate clients.
• Build and maintain an active sales pipeline.
• Conduct outreach through email, phone, LinkedIn, virtual meetings, and other appropriate channels.
• Qualify new business opportunities and understand the prospect's accommodation requirements.
• Prepare customized accommodation proposals and solutions for prospective clients.
• Follow up consistently with prospects throughout the sales cycle.
• Support the acquisition of new corporate accounts and contribute to new business targets.
• Collaborate with the Business Development and Sales teams when additional support or specialized expertise is required.

4. Sales & Revenue Growth

• Identify opportunities to increase booking volume, revenue, and account value.
• Prepare customized accommodation options, proposals, and commercial solutions based on client requirements.
• Follow up on inquiries, proposals, and open opportunities until they are resolved or converted into bookings.
• Support complex or high-value opportunities and coordinate internally to develop appropriate solutions.
• Monitor sales opportunities and take proactive action to move them through the pipeline.
• Meet assigned sales, revenue, retention, and account growth targets.

5. CRM & Account Management

• Maintain accurate and up-to-date client, prospect, and account information in HubSpot CRM.
• Document client communications, preferences, opportunities, follow-ups, and relevant account information.
• Track account activity, bookings, revenue opportunities, pipeline progression, and customer engagement.
• Ensure all opportunities and follow-up activities are properly recorded and updated in the CRM.
• Use account data and historical activity to identify opportunities for growth, retention, and reactivation.

6. Cross-Functional Collaboration

• Work closely with Reservations, Revenue Management, Guest Experience, Operations, and Business Development teams.
• Ensure client requirements and preferences are clearly communicated to internal teams.
• Coordinate internally to ensure seamless service delivery and timely resolution of client requests.
• Collaborate with Business Development to ensure a smooth transition from newly acquired prospects into ongoing account management.
• Share relevant client feedback and market insights with the appropriate teams.
• Support the resolution of escalated client concerns when required.

7. Performance Tracking & Reporting

• Meet or exceed assigned account management, retention, sales, revenue, and new-account acquisition targets.
• Monitor individual account performance and identify areas for improvement.
• Track bookings, revenue, account activity, pipeline opportunities, retention, and reactivation efforts.
• Provide regular updates and reports to the team leader regarding account performance, sales activity, opportunities, and challenges.
• Use performance data to identify trends and develop strategies to improve account growth and customer retention.

8. Market & Business Insights

• Stay informed about market trends, competitor activity, corporate travel patterns, and developments within relevant industries.
• Research companies and industries that may have accommodation needs.
• Identify potential partnerships, corporate relationships, and new revenue opportunities.
• Provide feedback and insights regarding client needs, market trends, competitor activity, and opportunities to improve Corporate Stays' products and services.
• Share recurring client feedback that may help improve the overall customer experience.

Qualifications

• Fluent English, both spoken and written.
• 3+ years of experience in Account Management, Customer Success, Sales, Business Development, Hospitality, or a related field.
• Experience managing corporate clients, existing accounts, or B2B relationships.
• Experience in hospitality, corporate housing, serviced apartments, travel, or a related industry is highly preferred.
• Strong understanding of customer retention, relationship management, sales, upselling, cross-selling, and account growth.
• Experience with CRM platforms; HubSpot is highly preferred.
• Strong communication, negotiation, presentation, and relationship-building skills.
• Excellent follow-up and organizational skills.
• Strong commercial awareness and ability to identify and develop revenue opportunities.
• Ability to manage multiple accounts, prospects, priorities, and client requests simultaneously.
• Proactive, solution-oriented, and results-driven approach.
• Comfortable communicating with clients through phone, email, and video calls.
• Self-motivated and able to work independently in a remote environment.
• Strong attention to detail and ability to maintain accurate CRM records.
• Experience working with international teams and clients is an advantage.

Success in This Role

Success in this position will be measured through a combination of:

• Account retention and client satisfaction.
• Growth in bookings and revenue from existing accounts.
• Upselling and cross-selling performance.
• Reactivation of dormant or inactive accounts.
• New corporate account acquisition.
• Sales pipeline development and conversion.
• Client engagement and relationship quality.
• Accurate and consistent CRM management.
• Achievement of assigned sales, revenue, and account management targets.