Account Manager

Company Description Fibernet Indonesia (PT Fiber Networks Indonesia), established in 2013, is a growing telecommunications provider focused on delivering reliable, high-speed fiber network services across Indonesia. The company is committed to improving digital connectivity for businesses and communities by offering scalable, customer-oriented solutions. Fibernet Indonesia emphasizes innovation, service quality, and strong client relationships to support long-term growth. Team members join a dynamic environment where they can contribute to expanding network infrastructure and enhancing customer experience.
Role Description The Account Manager is a full-time, hybrid role based in Purwakarta, with the flexibility to perform some responsibilities from home. This position is responsible for managing and growing a portfolio of customers, including building strong relationships, understanding client needs, and providing suitable fiber network solutions. Day-to-day tasks include coordinating with internal teams on service delivery, preparing proposals and quotations, following up on leads, and supporting contract negotiations. The Account Manager will monitor account performance, address customer issues promptly, and identify opportunities for upselling and cross-selling. The role also involves regular reporting on sales activities, maintaining accurate account records, and contributing to customer retention and satisfaction initiatives.
Qualifications

• Demonstrated ability in client relationship management, customer service, and stakeholder communication.
• Experience in sales, account management, or business development, preferably in telecommunications or technology services.
• Strong skills in negotiation, presentation, and basic financial or commercial analysis.
• Proficiency with CRM or sales tracking tools and standard office software (e.g., spreadsheets, presentations, email).
• Excellent written and verbal communication skills in en_US; Indonesian language proficiency is an advantage.
• Organized, detail-oriented, and able to manage multiple accounts and deadlines with minimal supervision.
• Comfort working in a hybrid environment, including on-site client visits around Purwakarta and virtual meetings.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Prior experience in fiber networks, internet services, or IT infrastructure is a plus.