Account Manager

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Job title: ACCOUNT MANAGER

Business Unit/Function: Commercial

Reports to: Managing Director

Direct no. of reports: 0

Location: Riga

Job type: Permanent

Workload: Full time

AWM Natural habitant designation: Collaborator

AWM days in office: 2

SOX Controller: No

SOX Preparer: No

Purpose of the role

It is a field sales position responsible to achieve the sales targets assigned, managing and developing the assigned customers’ portfolio, value-based selling. Implement and train our customers in new digital solutions.

Responsibilities

• Manage the assigned portfolio
• Delivering customer’s visit fully documented in CRM
• Deliver the Net Turnover and any other sales targets
• Improve merchant’s knowledge and expertise with our services
• Maximize TFS business (Issue Ratio, ORR and Refund Ratio management)
• Document in CRM all merchant’s specific information and activity done
• Diligent implementation of group strategies and sales tools
• Control the receivable to minimise bad debts exposure
• Business Statistics analysis, presentation, discussion and action
• Action plans and store visits in line to Global Blues Strategy
• Administrative tasks, eg. incoming phone calls and info email

Main KPI’s

• Net Turnover
• Refund Ratio, ORR
• Retention of portfolio
• Digital Issuing/ Solutions

Competencies

• Strong customer orientation and management
• Self-motivated, customer focused, and target driven
• Problem solving attitude
• Priority planning
• Ability to sell the full product portfolio
• Ability to work in international environment

Skills

• Excellent communication skills
• Negotiation skills
• Good knowledge of MS Office products and CRM
• Fluent written and spoken Latvian and English
• Fluent spoken Russian

Qualifications and education requirements

• At least 1 - 2 years’ previous experience from Sales or Account Management
• Educational background from Sales, Marketing or Retail related studies
• Previous work experience or knowledge from Retail
• Driving license and willingness to drive

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Us

WELCOME TO THE FUTURE OF COMMERCE

About Shift4
Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue
Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

75+

Countries

$300+

Billion Processed Annually

300,000+

Customers

1,200+

Technology Integrations

5+ Billion

Annual Transactions

100+

Payment Methods

Our Executive Team

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Meet the Executive Team

Social Responsibility

Shift4Cares

We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join the Shift4 Family

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.
Click on the link above to learn more about our company culture and view open positions.