Account Manager

Maincards platform supports clients with the core infrastructure needed to launch and manage their brands, including casino, payments, compliance, and operational support. As we continue to expand, we are looking for commercially minded people who understand the pace and complexity of the iGaming industry and can build strong, effective client relationships.

• Proven experience in account management, preferably within the digital payments or iGaming industry
• Strong understanding of digital payments and iGaming infrastructure
• Exceptional communication and interpersonal skills
• Ability to build and maintain strong client relationships
• Proficiency in using CRM software and other account management tools
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Flexibility to adapt to changing priorities and client needs

• Manage and nurture client relationships to ensure high levels of satisfaction.
• Guide clients on best use of the platform (markets, payments, bonuses, CRM)
• Work closely with Product and Tech teams to deliver client requirements.
• Ensure smooth onboarding of new brands and features.
• Translate client feedback into product improvements.
• Act as the primary point of contact for assigned accounts.
• Develop and implement account strategies to drive growth and achieve client goals.
• Monitor account performance and provide regular reports to clients.
• Identify opportunities for upselling and cross-selling additional services.
• Resolve client issues and concerns in a timely and effective manner.
• Stay informed about industry trends and best practices to provide valuable insights to clients.