Account Manager

About the Role

We’re looking for an Account Manager to build strong relationships with retail pharmacy customers and help deliver an excellent customer experience.

This is a highly customer-facing role where you’ll act as a key point of contact for pharmacy customers, helping them navigate operational challenges and coordinating with teams across the business to find effective solutions.

You’ll manage a varied workload, from resolving more complex customer and delivery issues to supporting new account onboarding and identifying opportunities to strengthen customer relationships. Rather than handling routine customer service enquiries, your focus will be on understanding the root cause of more complex issues and bringing the right people together to resolve them.

The role is fully remote and offers broad exposure across the organisation, providing the opportunity to build relationships with different teams, develop your understanding of the business and make a visible impact on the customers you support.

Key Responsibilities

• Act as a primary point of contact for Community Retail pharmacy customers, developing strong and trusted working relationships.
• Understand customer needs and provide proactive support to deliver a positive customer experience.
• Take ownership of complex customer and operational issues, identifying root causes and coordinating solutions.
• Work collaboratively with internal teams to resolve delivery, service, account and contractual queries.
• Support customers through the new account onboarding process, helping to ensure a smooth transition.
• Monitor account activity and performance, highlighting themes, challenges and opportunities where appropriate.
• Identify opportunities to strengthen customer relationships and support account growth.
• Maintain effective relationships with sales colleagues, district directors and other teams to ensure customers receive joined-up support.
• Manage multiple customer priorities and cases effectively, keeping customers and internal stakeholders informed.
• Contribute to cross-functional initiatives and projects that improve the customer experience and service delivery.

Skills and Experience Required

We’re interested in the experience and capabilities you can bring to the role. You may have gained these through account management, customer relationship management, sales, healthcare, retail pharmacy or another relevant customer-focused environment.

You’ll ideally bring:

• Strong relationship management and customer service skills, with the ability to build effective partnerships with customers and colleagues.
• Excellent written and verbal communication skills, including confidence presenting information clearly to different audiences.
• Strong analytical skills, with the ability to review information, identify trends and patterns, and use insights to understand issues and support effective decision-making.
• Strong problem-solving skills and the ability to look beyond the immediate issue to understand and address its root cause.
• Good organisation and time management, with the ability to balance multiple customers, cases and priorities.
• A proactive approach, taking ownership of issues and following them through to resolution.
• The ability to adapt when priorities change and remain effective in a busy customer-focused environment.
• Strong collaboration skills, particularly when working across different functions to resolve customer issues.
• The ability to work independently in a remote environment while remaining connected with colleagues and customers.
• Confidence using Microsoft Word, Excel and PowerPoint.
• Experience within retail pharmacy, pharmaceutical distribution or healthcare would be valuable, but we also welcome relevant transferable experience from other customer-focused sectors.
• Relevant education, training or equivalent practical experience that has prepared you for the responsibilities of the role.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

​1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com