Account Manager

Account Manager – Grocery & Retail | B2B Sales

Location: Vienna, Austria

Work arrangement: Hybrid (office and home office)

Travel: Approximately 50%, covering Graz and Linz

Salary: From €50,000 gross per year, including variable compensation

Contract: Permanent, full-time

About the role

A leading online delivery platform is seeking an Account Manager to drive new business acquisition and account growth across its Grocery & Retail segment.

Based in Vienna, this role focuses on acquiring small and medium-sized grocery and retail partners in the Graz and Linz regions, building strong commercial relationships and increasing partner performance on the platform.

The successful candidate will combine field sales, account management and data-driven partner development to grow sales and improve the overall customer experience.

Key responsibilities

• Identify, approach and acquire new small and medium-sized Grocery & Retail partners across Graz and Linz.
• Present platform services and commercial opportunities to prospective partners, securing new business relationships.
• Manage and develop a portfolio of new and existing accounts through regular visits, calls and performance reporting.
• Drive growth in Gross Merchandise Value (GMV) through proactive account management and upselling opportunities.
• Coordinate the onboarding of new partners and ensure a smooth launch on the platform.
• Optimise existing partner accounts, including opening hours, product assortment, image coverage and minimum order values.
• Use Salesforce and internal dashboards to track sales activities, monitor performance and support data-driven decisions.
• Provide administrative support to the Grocery & Retail account management team.
• Collaborate with internal departments to resolve issues and improve partner performance.

Requirements

• Several years of experience in sales, account management, business development or upselling and cross-selling.
• Strong B2B sales and relationship management skills.
• Confident communication and presentation abilities, with the ability to influence and negotiate effectively.
• Proactive approach with strong initiative and commercial awareness.
• Analytical mindset and flexibility.
• Practical, solution-oriented approach with the ability to manage competing priorities in a fast-paced environment.
• Confident user of Microsoft Office, Google Workspace and CRM systems.
• Must be based in the Vienna area, with the ability to organise regular travel to Graz and Linz.

Compensation and benefits

• Salary starting from €50,000 gross annually, including variable compensation.
• Permanent employment contract.
• Company car with private use permitted.
• Employer-supported occupational pension.
• Monthly meal allowance through the platform.
• Hybrid working arrangement.
• Modern office environment in Vienna's Donau City.
• Comprehensive onboarding programme.
• Professional development and international career opportunities.
• Team events and collaborative working culture.