Account Manager

Account Manager

Company Overview

ClickBid empowers charitable organizations to achieve their fundraising goals through a powerful blend of talent and technology. Guided by our core values Honesty, Dependability, Growth, and Teamwork, we act with integrity, keep our commitments, and continuously seek innovative ways to support our clients’ success. Our passion lies in helping nonprofits make meaningful impacts in their communities, offering a platform that is both simple and reliable. With a focus on “Crazy Simple Software,” transparent pricing, and responsive, human support, ClickBid has built a reputation for partnership and trust. Our proven process from discussion and alignment to ongoing support ensures every customer experiences a seamless, successful journey toward stronger donor relationships and greater fundraising results.

Position Overview

As an Account Manager, you will build and maintain long-term relationships with customers, ensure their continued success with ClickBid, and manage annual account renewals. You'll act as a trusted advisor helping clients get the most value from our platform while delivering training, guidance, and responsive support.

Outside of normal business hours, this role requires occasionally working as part of our team providing after-hours call support and on-site event support for our customers. Both of these job responsibilities are scheduled in advance and include additional compensation.

Key Responsibilities

• Develop, strengthen, and grow long-term customer relationships
• Manage and complete annual customer renewals to ensure retention and satisfaction
• Quarterly outreach to identified ‘high-value’ customers. Email with an offer to connect via call or meeting.
• Annual meeting with ‘high-value’ customers after events, throughout the year, and in advance of a subscription renewal.
• Develop a strong understanding of the ClickBid platform and how it supports fundraising success.
• Participate in ongoing learning related to new releases. In coordination with ClickBid Marketing and our Brand Ambassador, help our customers be aware of new releases and actively help them begin using new features.
• Act as a primary communication channel for customers related to existing platform features and be the voice of our customers as CB considers future product development.
• Conduct client onboarding sessions and provide best practices for event setup and donor engagement
• Respond to customer inquiries via email, phone, and chat in a timely, professional manner
• Partner with the support and development teams to identify and communicate customer needs.
• Provide on-call remote support outside of standard business hours periodically, with advance notice and additional compensation for each on-call period. Team members will be expected to sign up quarterly for on-call shifts, ensuring a mix of weekday and weekend coverage throughout the quarter.
• Provide on-site support or training during events (periodically, with travel required and additional compensation).
• Contribute ideas and feedback to continuously improve the platform and customer experience. Act as a primary communication channel for customers related to existing platform features and be the voice of our customers as CB considers future product development.
• Driving towards critical numbers and accountability. (KPI) EOS Scorecard.
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Essential Skills & Qualities

• Excellent communication and relationship-building skills
• Ability to explain concepts clearly and guide customers through complex processes
• Patience and professionalism when helping clients under stress
• Strong organizational skills and ability to manage multiple communication channels
• Collaborative mindset—comfortable both giving and receiving feedback
• Self-motivated, dependable, and positive attitude
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Schedule & Compensation

Job Type: Full-time
Schedule: Monday to Friday, 9:00 AM - 5:00 PM
Location: Norton Shores, Michigan

• Compensation:

• $20.00 Base Hourly Pay

Additional compensation after completing initial training:

• Monthly subscription renewal commission
• Quarterly subscription renewal bonus incentive
• On-call support pay ($50-150 per day)
• On-site event support/training pay ($100-$600 per event)
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Perks & Benefits

• Perks:

• Progressive and supportive work environment
• Paid holidays (per company policy)
• Potential for hybrid work: structured schedule working from main office + remote

• Benefits:

• 401(k) with an employer match
• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) Plan
• Generous paid time off
• Employee Wellness Program