Account Manager

About the Company

My client is an ambitious and rapidly growing software organisation who are embarking on a sustained period of growth. GEM Partnership is acting as an employment agency on this vacancy.

About the Role

About the role Title: Account Manager Package: Up to £50,000 basic + car allowance + circa £20,000 OTE (uncapped) Location: South East Territory (remote-based) In order to facilitate this, they are seeking an experienced Account Manager to join their team and help nurture and develop existing client relationships.

Responsibilities

• The Role Take ownership of an established customer portfolio, helping organisations turn their investment in software into practical business benefits.
• Shape account plans around each customer's priorities, bringing together opportunities to strengthen engagement, protect existing business and grow revenue.
• Maintain a visible presence with customers through on-site meetings and business reviews, developing connections with operational contacts and senior leaders alike.
• Help customers make fuller use of the tools available to them, linking adoption to their goals and the outcomes they want to achieve.
• Translate feedback and account insights into clear improvement priorities, agreeing actions that enhance the customer experience.
• Support renewal discussions and identify changing customer needs early, recommending appropriate solutions that encourage lasting partnerships.
• This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression.
• If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call our office.
• Due to the volume of applications received, we regret that we may not be able to respond to every applicant.
• If you do not hear from us within 7 days, please assume your application has been unsuccessful on this occasion.
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Required Skills

• The Person You bring experience of managing existing business relationships, whether through account management, customer success or a role focused on renewals.
• Your background may be in business software, technology-enabled services or a customer-facing commercial environment where understanding operational needs is central to success.
• You can hold purposeful conversations with senior stakeholders, ask the right questions and explain how a proposed solution addresses their priorities.
• You combine a clear commercial focus with a practical approach to resolving issues, recognising opportunities without losing sight of the customer's interests.
• You communicate clearly, build credibility over time and take an active interest in how technology can improve the way businesses work; specialist technical knowledge is not essential.
• You are comfortable spending time with customers in person and travelling regularly across your territory, with a full UK driving licence and access to a vehicle.

Pay range and compensation package

• Package: Up to £50,000 basic + car allowance + circa £20,000 OTE (uncapped)
• Benefits Car Allowance + circa £20k OTE

Equal Opportunity Statement

We are committed to fair, inclusive, and equitable recruitment practices and welcome applications from all suitably qualified individuals.